Scottish Inpatient Patient Experience Survey 2012 Volume 2: Technical Report

This report provides technical information on the survey design, sampling, fieldwork and analysis for the Scottish Inpatient Patient Experience Survey 2012.


Appendix B: Statement of table explanations

The table below shows which answers were classed as positive and which were classed as negative for each question in the inpatient survey.

* This is a new question.

Question number Original Question Text Positive % Neither positive nor negative % Negative %
3 In A&E I was told how long I would have to wait Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
4 In A&E I was told what was happening in a way I could understand Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
5 Overall, how would you rate the care and treatment you received during your time in A&E? Excellent, good Fair Poor, very poor
6 If your hospital visit was planned in advance how did you feel about the length of time you waited to be admitted to hospital after being referred? It was reasonable - It was too long, it was too short
7 Did the information you were given before attending hospital help you understand what would happen? Yes, a lot, yes, a little No, not at all; I wasn't given any information
9 From the time you arrived at hospital, how did you feel about the time you had to wait to get to a bed on the ward? It was reasonable, I did not have to wait - It was too long
10 Overall, how would you rate your admission to hospital? Excellent, good Fair Poor, Very Poor
11a The main ward or room I stayed in was clean Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
11b The bathrooms and toilets were clean Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
11c I was bothered by noise at night Disagree, Strongly disagree Neither agree nor disagree Strongly agree, Agree
11d I was bothered by noise during the day Disagree, Strongly disagree Neither agree nor disagree Strongly agree, Agree
11e I was happy with the food and drink that I received Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
11f When I called I received assistance within a reasonable time Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
11g There were times when I felt bothered or threatened by other patients or visitors Disagree, Strongly disagree Neither agree nor disagree Strongly agree, Agree
11h I knew who was in charge of the ward Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
13 Overall, how would you rate the hospital environment Excellent, good Fair Poor, very poor
14a I was able to get adequate pain relief when I needed it Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
14b I had privacy when being examined or treated Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
14c I had privacy when my condition and treatment was discussed Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
14d I got help with washing and dressing when I needed it Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
14e I got help with eating and drinking when I needed it Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
14f I got help with going to the bathroom or toilet when I needed it. Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
14g Before moving wards, a member of staff explained what would happen Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
14h Moving wards was well managed Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
15 How did you feel about being involved in decisions about your care and treatment I was involved as much as I wanted to be I was involved more than I wanted to be, I was not involved enough
17 Overall how would you rate your care and treatment during your stay in hospital Excellent, Good Fair Poor, Very Poor
18a Doctors introduced themselves to me. Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
18b There was enough time to talk to the doctors Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
18c Doctors knew enough about my condition and treatment Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
18d Doctors explained the risks and benefits of any treatment in a way I could understand Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
18e Doctors talked in a way that helped me understand my condition and treatment Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
18f Doctors gave me clear explanations about my operations and procedures (e.g. what would happen, how I could expect to feel) Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
18g Doctors told me how my operation or procedure had gone in a way I could understand Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
18h Doctors talked in front of me as if I was not there. Disagree, Strongly disagree Neither agree nor disagree Strongly agree, Agree
18i Doctors listened to me if I had any questions or concerns Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
18j As far as I was aware doctors washed/ cleaned their hands at appropriate times Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
19a Nurses introduced themselves to me. Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
19b There was enough time to talk to the nurses Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
19c Nurses knew enough about my condition and treatment Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
19d Nurses talked in a way that helped me understand my condition and treatment Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
19e Nurses gave me clear explanations about my operations and procedures (e.g. what would happen, how I could expect to feel) Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
19f Nurses talked in front of me as if I was not there. Disagree, Strongly disagree Neither agree nor disagree Strongly agree, Agree
19g Nurses listened to me if I had any concerns Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
19h As far as I was aware nurses washed/ cleaned their hands at appropriate times Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
20 How much do you agree or disagree that staff worked well together in organising your care? Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
21 Overall, how would you rate all the staff who you came into contact with? Excellent, Good Fair Poor, Very Poor
22a My family or home situation was taken into account when planning for me leaving hospital. Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
22b I was happy with how long I had to wait around when I was told I could go home Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
22c I was given help with arranging transport Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
22d I understood who to contact if I had any questions after leaving hospital Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
22e I was told about any danger signals to watch for when I got home Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
22f I was given advice on how to look after myself. Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
22g I was confident that any help I needed had been arranged for when I left hospital. Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
23b I didn't have to wait too long to get my medicines* Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
23c I understood what my medicines were for Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
23d I understood how and when to take my medicines Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
23e I understood the possible side effects and what to do if I had any concerns Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
24 Overall, how would you rate the arrangements made for you leaving hospital? Excellent, good Fair Poor, Very poor
26 Did you have to stay in hospital for longer than expected to wait for your care or support services to be organised?* No - Yes
27 Did you feel that you got the care or support services that were right for you?* Yes - No
28 Overall, how would you rate the care or support services you got after leaving hospital?* Excellent, good Fair Poor, Very poor
29a I was treated with respect Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
29b I was treated with care Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
29c I got the best treatment for my condition Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
29d I trusted the people looking after me Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
29e I understood what was happening to me Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
29f I was as physically comfortable as I could expect to be Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
29g My religious and spiritual needs were respected Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree
29h I was confident I could look after myself when I left hospital Strongly agree, Agree Neither agree nor disagree Disagree, Strongly disagree

* This is a new question.

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