Publication - Research and analysis
Scottish Inpatient Patient Experience Survey 2011 Volume 1: National Results
Scottish Inpatient Patient Experience Survey 2011 Volume 1: National Results
ANNEX B - Statement of table explanations
The table below shows which answers were classed as positive and negative for each question.
* This is a new question.
| Question number | Original Question Text | Positive % | Neither positive nor negative % | Negative % |
|---|---|---|---|---|
| 3 | In A&E I was told how long I would have to wait | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 4 | In A&E I was told what was happening in a way I could understand | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 5 | Overall, how would you rate the care and treatment you received during your time in A&E? | Excellent, good | Fair | Poor, very poor |
| 6 | If your hospital visit was planned in advance how did you feel about the length of time you waited to be admitted to hospital after being referred? | It was reasonable | - | It was too long, it was too short |
| 7 | Did the information you were given before attending hospital help you understand what would happen? | Yes, a lot, yes, a little | I wasn't given any information | No, not at all |
| 8 | From the time you arrived at hospital, how did you feel about the time you had to wait to get to a bed on the ward? | It was reasonable | - | It was too long, it was too short |
| 10 | Overall, how would you rate your admission to hospital? | Excellent, good | Fair | Poor, Very Poor |
| 11a | The main ward or room I stayed in was clean | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 11b | The bathrooms and toilets were clean | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 11c | I was bothered by noise at night | Disagree, Strongly disagree | Neither agree nor disagree | Strongly agree, Agree |
| 11d | I was bothered by noise during the day | Disagree, Strongly disagree | Neither agree nor disagree | Strongly agree, Agree |
| 11e | I was happy with the food and drink that I received | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 11f | When I called I received assistance within a reasonable time* | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 11g | There were times when I felt bothered or threatened by other patients or visitors | Disagree, Strongly disagree | Neither agree nor disagree | Strongly agree, Agree |
| 11h | I knew who was in charge of the ward | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 13 | Overall, how would you rate the hospital environment | Excellent, good | Fair | Poor, very poor |
| 14a | I was able to get adequate pain relief when I needed it | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 14b | I had privacy when being examined or treated | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 14c | I had privacy when my condition and treatment was discussed | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 14d | I got help with washing and dressing when I needed it | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 14e | I got help with eating and drinking when I needed it | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 14f | I got help with going to the bathroom or toilet when I needed it*. | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 14g | Before moving wards, a member of staff explained what would happen | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 14h | Moving wards was well managed | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 15 | How did you feel about being involved in decisions about your care and treatment | I was involved as much as I wanted to be | I did not wish to be involved | I was involved more than I wanted to be, I was not involved enough |
| 17 | Overall how would you rate your care and treatment during your stay in hospital | Excellent, Good | Fair | Poor, Very Poor |
| 18a | Doctors introduced themselves to me*. | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 18b | There was enough time to talk to the doctors | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 18c | Doctors knew enough about my condition and treatment | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 18d | Doctors explained the risks and benefits of any treatment in a way I could understand | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 18e | Doctors talked in a way that helped me understand my condition and treatment | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 18f | Doctors gave me clear explanations about my operations and procedures (e.g. what would happen, how I could expect to feel) | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 18g | Doctors told me how my operation or procedure had gone in a way I could understand | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 18h | Doctors talked in front of me as if I was not there*. | Disagree, Strongly disagree | Neither agree nor disagree | Strongly agree, Agree |
| 18i | Doctors listened to me if I had any questions or concerns | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 18j | As far as I was aware doctors washed/ cleaned their hands at appropriate times | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 19a | Nurses introduced themselves to me*. | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 19b | There was enough time to talk to the nurses | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 19c | Nurses knew enough about my condition and treatment | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 19d | Nurses talked in a way that helped me understand my condition and treatment | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 19e | Nurses gave me clear explanations about my operations and procedures (e.g. what would happen, how I could expect to feel) | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 19f | Nurses talked in front of me as if I was not there*. | Disagree, Strongly disagree | Neither agree nor disagree | Strongly agree, Agree |
| 19g | Nurses listened to me if I had any concerns | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 19h | As far as I was aware nurses washed/ cleaned their hands at appropriate times | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 20 | How much do you agree or disagree that staff worked well together in organising your care? | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 21 | Overall, how would you rate all the staff who you came into contact with? | Excellent, Good | Fair | Poor, Very Poor |
| 22a | My family or home situation was taken into account when planning for me leaving hospital*. | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 22b | I was happy with how long I had to wait around when I was told I could go home | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 22c | Any medicines I needed before I could go home were given to me in reasonable time*. | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 22d | I was given help with arranging transport | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 22e | I understood who to contact if I had any questions after leaving hospital | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 22f | I was told about any danger signals to watch for when I got home | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 22g | I was given advice on how to look after myself. | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 22h | I was confident that any help I needed had been arranged for when I left hospital. | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 23a | I understood what my medicines were for | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 23b | I understood how and when to take my medicines | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 23c | I understood the possible side effects and what to do if I had any concerns | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 24 | Overall, how would you rate the arrangements made for you leaving hospital? | Excellent, good | Fair | Poor, Very poor |
| 25a | I was treated with respect | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 25b | I was treated with care | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 25c | I got the best treatment for my condition | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 25d | I trusted the people looking after me | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 25e | I understood what was happening to me | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 25f | I was as physically comfortable as I could expect to be | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 25g | My religious and spiritual needs were respected | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
| 25h | I was confident I could look after myself when I left hospital | Strongly agree, Agree | Neither agree nor disagree | Disagree, Strongly disagree |
* This is a new question.
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