Scottish Inpatient Patient Experience Survey 2014 Volume 2: Technical Report

This report provides technical information on the survey design, sampling, fieldwork and analysis for the Scottish Inpatient Patient Experience Survey 2014.


Appendix B: Positive, Neutral, Negative Classifications

The table below shows which answers were classed as positive and which were classed as negative for each question in the inpatient survey.

Table 8 Classification of scoring questions

* This is a new question.

Question number

Original Question Text

Positive %

Neither positive nor negative %

Negative %

3

In A&E, were you kept informed about how long you would have to wait to be seen by a nurse or doctor?

Yes, completely

Yes to some extent

No

4

In A&E, how did you feel about the length of time you waited to be seen by a nurse or doctor?*

I didn't have to wait; It was reasonable

-

It was too long

5

In A&E, once you had been seen by a nurse or doctor were you kept informed about what was happening?*

Yes, completely

Yes, to some extent

No

6

In A&E, did a nurse or doctor discuss your condition with you in a way you could understand?

Yes, completely

Yes, to some extent

No, but I would have liked them to

7

Were you given enough privacy when being examined or treated in A&E?*

Yes

-

No

8

When you were in A&E, did you feel safe?*

Yes, completely

Yes, to some extent

No

9

Overall, how would you rate the care and treatment you received during your time in A&E?

Excellent; good

Fair

Poor; Very Poor

10

How did you feel about the length of time you waited to be admitted to hospital after you were referred?

It was reasonable

-

It was too short; It was too long

11

Did the information you were given before attending hospital help you understand what would happen?

Yes, a lot; Yes, a little

-

No, not at all; I wasn't given any information

12

From the time you arrived at hospital, how did you feel about the time you had to wait to get to a bed on the ward?

I did not have to wait; It was reasonable

-

It was too long

13

Overall, how would you rate your admission to hospital? (i.e. the period after you arrived at hospital until you got to a bed on the ward)

Excellent; Good

Fair

Poor; Very Poor

14a

The main ward or room I stayed in was clean

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

14b

The bathrooms and toilets were clean

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

14c

I was bothered by noise at night from other patients

Disagree; Strongly disagree

Neither agree nor disagree

Strongly agree, Agree

14d

I was bothered by noise at night from hospital staff

Disagree; Strongly disagree

Neither agree nor disagree

Strongly agree, Agree

14e

I was happy with the food/meals I received

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

14f

I was happy with the drinks I received

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

14g

When I called I received assistance within a reasonable time

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

14h

There were times when I felt bothered or threatened by other patients or visitors

Disagree; Strongly disagree

Neither agree nor disagree

Strongly agree; Agree

15

Did you know which nurse was in charge of the ward?

Yes, all or most of the time

Yes, some of the time

No, but I would have liked to know; No, but it didn't bother me

16

Were hand-wash gels available for patients and visitors to use?*

Yes, always

Yes, some of the time

No

18

During your stay, were you happy with the visiting hours?*

Yes

-

No

19

Did you feel you were able to spend enough time with the people that matter to you (e.g. family and friends)?*

Yes, completely

Yes, to some extent

No

20

Overall, how would you rate the hospital and ward environment?

Excellent; Good

Fair

Poor; Very Poor

21a

I was able to get adequate pain relief when I needed it

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

21b

I had enough privacy when being examined or treated

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

21c

I had enough privacy when my condition and treatment was discussed

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

21d

I got enough help with washing and dressing when I needed it

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

21e

I got enough help with eating and drinking when I needed it

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

21f

I got enough help with going to the bathroom or toilet when I needed it

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

21g

I was kept as physically comfortable as I could expect to be*

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

22

Were you involved as much as you wanted to be in decisions about your care and treatment?

Yes, definitely

Yes, to some extent

No, and I would have liked to have been

23

Were the people that matter to you (e.g. family & friends) involved in decisions about your care and treatment as much as you wanted?*

Yes, definitely

Yes, to some extent

No, and I would have liked them to be more involved

24

Did you feel that staff took adequate care when carrying out physical procedures? (e.g. injections or blood tests; inserting, checking or removing drips or catheters; moving you)?*

Yes, definitely

Yes, to some extent

No

29

Did a member of staff discuss any of these events with you?*

Yes, completely

Yes, to some extent

No

30

Were you satisfied with how these events were dealt with?*

Yes, completely

Yes, to some extent

No

33

In your opinion, was moving you between wards managed well?

Yes, definitely

Yes, to some extent

No

34

There was enough time to talk to the nurses

Strongly agree, Agree

Neither agree nor disagree

Disagree, Strongly disagree

36

Beforehand, did a member of staff explain the risks and benefits of the operation or procedure in a way you could understand?*

Yes, completely

Yes, to some extent

No

37

Beforehand, did a member of staff explain what would be done during the operation or procedure?

Yes, completely

Yes, to some extent

No

38

Beforehand, were you told how you could expect to feel after you had the operation or procedure?

Yes, completely

Yes, to some extent

No

39

Beforehand, did a member of staff answer your questions about the operation or procedure in a way you could understand?*

Yes, completely

Yes, to some extent

No

40

After the operation or procedure, did a member of staff explain how it had gone in a way you could understand?

Yes, completely

Yes, to some extent

No

41a

As far as I was aware nurses washed/ cleaned their hands at appropriate times

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

41b

Doctors discussed my condition and treatment with me in a way I could understand

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

41c

Doctors talked in front of me as if I was not there

Disagree; Strongly disagree

Neither agree nor disagree

Strongly agree; Agree

41d

Doctors listened to me if I had any questions or concerns

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

41e

As far as I was aware doctors washed/cleaned their hands at appropriate times

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

41f

I had confidence and trust in the doctors treating me*

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

42a

Nurses knew enough about my condition and treatment

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

42b

Nurses discussed my condition and treatment with me in a way I could understand

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

42c

Nurses talked in front of me as if I was not there

Disagree; Strongly disagree

Neither agree nor disagree

Strongly agree; Agree

42d

Nurses listened to me if I had any questions or concerns.

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

42e

As far as I was aware nurses washed/cleaned their hands at appropriate times

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

42f

I had confidence and trust in the nurses treating me*

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

43

Did you know which nurse was in charge of your care?*

Yes, all or most of the time

Yes, some of the time

No, but I would have liked to know; No, but it didn't bother me

44

In your opinion, were there enough nurses on duty to care for you in hospital?*

There were always or nearly always enough nurses

There were sometimes enough nurses

There were rarely or never enough nurses

45

Did you think that the staff worked well together in organising your care?

Yes, definitely

Yes, to some extent

No

46

Did you feel that staff took account of the things that matter to you?*

Yes, definitely

Yes, to some extent

No

47

Did you feel that you got enough emotional support from staff during your stay?*

Yes, always

Yes, sometimes

No

48

Did you feel that staff treated you with compassion and understanding during your stay?*

Yes, always

Yes, sometimes

No

49

Overall, how would you rate all the staff you came into contact with?

Excellent; Good

Fair

Poor; Very Poor

53

How did you feel about the length of time you were in hospital?*

It was reasonable

-

It was too long; It was too short

54*

Were you confident you could look after yourself when you left hospital?

Yes

-

No

55

Before leaving hospital, were you confident that any help you needed had been arranged for you?

Yes, completely

Yes, to some extent

No

56*

If your condition meant you were eligible for hospital transport to take you home, were you happy with how this was arranged?

Yes

-

No

57a

I was involved in decisions about leaving hospital*

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

57b

My family or home situation was taken into account when planning for me leaving hospital

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

57c

I knew who to contact if I had any questions after leaving hospital

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

57d

I was told about any danger signs to watch for when I left hospital

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

59a

I didn't have to wait too long to get my medicines

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

59b

I understood what my medicines were for

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

59c

I understood how and when to take my medicines

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

59d

I understood the possible side effects of my medicines

Strongly agree; Agree

Neither agree nor disagree

Disagree; Strongly disagree

60

Overall, how would you rate the arrangements made for your leaving hospital?

Excellent; Good

Fair

Poor; Very Poor

62

Did you have to stay in hospital longer than expected to wait for your care or support services to be organised?

No

-

Yes

63

Did you feel that you got the care and support services that were right for you?

Yes

-

No

64

Overall, how would you rate the care or support services you got after leaving hospital?

Excellent; Good

Fair

Poor; Very Poor

65

Did you see, or were you given, any information explaining how to provide feedback or complain to the hospital about the care you received?*

Yes

-

No

* This is a new question.

The table below lists the demographic and information questions contained within the survey.

Table 9 Classification of demographic and information questions

*This is a new question.

Question number

Original Question Text

Question Type

1

Was your most recent hospital stay planned in advance or an emergency?

Information

2

When you arrived at hospital did you go to the Accident and Emergency Department (A&E)?

Information

17

During your most recent stay in hospital did you have a single room at any time?

Information

25

Whd aile you were in hospital, did your condition get worse at any time?*

Information

26_1

During your stay in hospital, if you had a drip or needle in a vein to give you medicines or fluids, did any of the following occur? I didn't have a drip*

Information

26_2

During your stay in hospital, if you had a drip or needle in a vein to give you medicines or fluids, did any of the following occur? I did not feel it was checked regularly enough*

Information

26_3

During your stay in hospital, if you had a drip or needle in a vein to give you medicines or fluids, diny of the following occur? did not feel it was changed when required*

Information

26_4

During your stay in hospital, if you had a drip or needle in a vein to give you medicines or fluids, did any of the following occur? I did not feel it was removed quickly enough*

Information

26_5

During your stay in hospital, if you had a drip or needle in a vein to give you medicines or fluids, did any of the following occur? Don't know / can't remember*

Information

27_1

Did you experience any of the following problems during, or because of, your hospital stay? Infection (e.g. urinary tract infection, surgical wound infection, MRSA, CDiff, etc.)*

Information

27_2

Did you experience any of the following problems during, or because of, your hospital stay? Blood poisoning / sepsis*

Information

27_3

Did you experience any of the following problems during, or because of, your hospital stay? Blood clot (e.g. Deep Vein Thrombosis [DVT], embolism)*

Information

27_4

Did you experience any of the following problems during, or because of, your hospital stay? Bed sore (pressure sore)*

Information

27_5

Did you experience any of the following problems during, or because of, your hospital stay? Injury from falling over*

Information

27_6

Did you experience any of the following problems during, or because of, your hospital stay? Bad reaction to medication*

Information

27_7

Did you experience any of the following problems during, or because of, your hospital stay? Complication from surgery*

Information

27_8

Did you experience any of the following problems during, or because of, your hospital stay? Any other problems*

Information

27_9

Did you experience any of the following problems during, or because of, your hospital stay? None*

Information

28_1

During your most recent hospital stay, did any of the following events occur? Incorrect diagnosis*

Information

28_2

During your most recent hospital stay, did any of the following events occur? Wrong treatment*

Information

28_3

During your most recent hospital stay, did any of the following events occur? Incorrect medicines*

Information

28_4

During your most recent hospital stay, did any of the following events occur? Incorrect doses of medicines*

Information

28_5

During your most recent hospital stay, did any of the following events occur? Delayed or incorrect test results*

Information

28_6

During your most recent hospital stay, did any of the following events occur? None*

Information

31

When you were in hospital, did you move wards?*

Information

32_1

What time did you move wards? Morning / afternoon*

Information

32_2

What time did you move wards? Evening (6pm to 10pm)*

Information

32_3

What time did you move wards? Middle of the night (10pm onwards)*

Information

32_4

What time did you move wards? Don't know / can't remember*

Information

35

During your most recent hospital stay, did you have an operation or procedure?*

Information

50

On the day you left hospital, were you delayed for any reason?*

Information

51

What was the main reason you were delayed?*

Information

52

How long was the delay?*

Information

58

Were you given any medicines to take home when you left hospital?

Information

61

Did you need care or support services to be arranged for when you got out of hospital?

Information

66

Overall… (please circle a number)*

Information

68

What was your age last birthday?

Demographic

69

Are you male or female?

Demographic

70

How would you rate your health in general?

Demographic

71_1

Do you have any of the following conditions which have lasted, or are expected to last at least 12 months? A physical disability

Demographic

71_2

Do you have any of the following conditions which have lasted, or are expected to last at least 12 months? Chronic pain lasting at least 3 months*

Demographic

71_3

Do you have any of the following conditions which have lasted, or are expected to last at least 12 months? Another long-term condition

Demographic

71_4

Do you have any of the following conditions which have lasted, or are expected to last at least 12 months? Mental health condition

Demographic

71_5

Do you have any of the following conditions which have lasted, or are expected to last at least 12 months? Deafness or severe hearing impairment

Demographic

71_6

Do you have any of the following conditions which have lasted, or are expected to last at least 12 months? Blindness or severe vision impairment

Demographic

71_7

Do you have any of the following conditions which have lasted, or are expected to last at least 12 months? A learning disability

Demographic

71_8

Do you have any of the following conditions which have lasted, or are expected to last at least 12 months? None of the above*

Demographic

72

Are your day-to-day activities limited because of a health problem or disability which has lasted, or is expected to last, at least 12 months? (Include problems related to old age)

Demographic

73

What religion, religious denomination or body do you belong to?

Demographic

74

Which of the following options best describes how you think of yourself? Heterosexual / Straight

Demographic

75

What is your ethnic group?

Demographic

76

Do you need an interpreter or other help to communicate?

Demographic

77

Do you give your permission for NHS Statisticians to add your survey results to information held about your hospital stay?

Demographic

* This is a new question.

Contact

Email: Andrew Paterson

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