Frequently Asked Questions
What happens to an electronic document when it is submitted?
Once submitted, electronic documents are subject to the same verification and checks as paper documents. Electronic documents are transferred overnight to RPID's main database for subsequent authorisation and payment processing.
Some schemes allow me to withdraw documents. Can I withdraw my electronic documents?
For those schemes there is a button on-screen you can press to withdraw the original document.
You can also notify the department in writing as you would for withdrawing a paper document.
How will I know my electronic document has actually been received?
We recommend that applicants keep a copy of their submission. In addition, we advise you to keep a copy of the receipt that is automatically displayed on-screen. This receipt is evidence that the document has been successfully submitted to RPID. If you do not have a receipt you must assume that the document has not been submitted.
Is it possible for the document to be corrupted in any way during the submission process?
Our systems include a full audit logging facility which enables us to confirm when a particular document was submitted and the information it contained.
Will electronic claim applications be paid more quickly than paper forms?
No, although the electronic system should speed up the processing time because it will minimise common mistakes.