| Description | The top five station and train Service Quality Regime (SQUIRE) priorities that First ScotRail passengers would like to see reported on regularly. |
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| ISBN | 0755963121 (Web Only) |
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| Official Print Publication Date | November 2006 |
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| Website Publication Date | November 21, 2006 |
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Listen
Thomasin Edwards, Principal Consultant, Faber Maunsell
ISBN 0 7559 6312 1 (Web only publication)
This document is also available in pdf format (544k)
Contents
CHAPTER ONE EXECUTIVE SUMMARY
1.1 Train Service Reporting Priorities
1.2 Station Service Reporting Priorities
CHAPTER TWO INTRODUCTION
2.1 Objectives
2.2 Methodology
2.3 Analysis and Reporting
2.4 Format of Report
CHAPTER THREE RESPONDENT PROFILE AND JOURNEY DETAILS
3.1 Introduction
3.2 Type of Route
3.3 Station Class
3.4 Train Class
3.5 Journey Purpose and Respondent Profile
CHAPTER FOUR TRAIN SERVICE PRIORITIES
4.1 Introduction
4.2 Reporting Priorities Across all Train Users
4.3 Train Aspect Reporting Priorities By Train Class and Route
4.4 Train Aspect Reporting Priorities By Journey Purpose and Respondent Profile
CHAPTER FIVE STATION PRIORITIES
5.1 Introduction
5.2 Station Reporting Priorities Across All Station Users
5.3 Station Reporting Priorities By Station Class
5.4 Station Reporting Priorities by Route Group
5.5 Station Reporting Priorities By Journey Purpose and Respondent Profile
ANNEX 1 QUESTIONNAIRE
ANNEX 2 FIRST SCOTRAIL LINES OF ROUTE
ANNEX 3 ROUTE COMBINATIONS
ANNEX 4 STATION BOARDED TRAIN
ANNEX 5 DATA TABLES
1. Train Data
2. Station Data
ANNEX 6 SQUIRE QUALITY CRITERIA
1. Station - Service Schedules
2. Train - Service Schedules
The views expressed in this report are those of the researcher and
do not necessarily represent those of the Department or Scottish Ministers.
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