| Title: | Good Practice Guidelines for the Establishment of Contact Centres |
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| Description: | Guidance to help the Scottish public sector develop call and contact centres to deliver better public services |
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| Web publication date: | January 31, 2003 |
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| Last modified date: | March 31, 2006 |
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| Document type: | Adobe PDF document Viewer Help |
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| File size: | 265.15 kb |
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| | Open file | Open file in new window |