1. EXECUTIVE SUMMARY
1.1 Introduction
1.2 Findings
1.3 Recommendations

2. Introduction
2.1 Remit and Scope
2.1.1 Remit
2.1.2 Scope
2.1.3 Exclusions
2.2 Approach
2.3 Acknowledgements

3. BACKGROUND to ‘DIET 2000’
3.1 The Scottish Qualifications Authority
3.1.1 Origins
3.1.2 Remit and Scope of Operations
3.2 Diet 2000
3.2.1 Issues
3.2.2 Certification
3.2.3 Scale of Impact
3.2.4 Appeals

4. FINDINGS - Management and Organisation
4.1 Introduction
4.2 Functions and Responsibilities in Relation to the SQA
4.3 Responsibilities of Chairman, Members and Chief Executive
4.4 Planning and Reporting
4.5 Management, Structure and Personnel
4.6 Review and Audit Systems
4.7 The ‘Diet 2000 Group’
4.8 Individual Performance
4.9 Chairman, Members and Committees
4.10 The Scottish Executive
4.11 Conclusion

5. FINDINGS - Operational Processes
5.1 Introduction
5.2 Staffing
5.3 Data Management
5.3.1 Course and Centre Approval
5.3.2 Registration and Entries
5.3.3 Internal Assessment and Estimate Data
5.3.4 External Examination Results Processing
5.3.5 Awards Reporting and Certification
5.4 Stages in the Examination Procedures
5.4.1 Stage One: Selection and Appointment of Markers
5.4.2 Stage Two: Procedural Programme
5.4.3 Stage Three: Examinations
5.4.4 Stages Four-Five: Markers' Meetings
5.4.5 Stages Six - Eight: Examination Procedures
5.4.6 Stage Nine: Issue of Results
5.4.7 Stage Ten: Appeals
5.5 Facilities
5.6 Payment of Marker Fees
5.7 Conclusion

6. FINDINGS - Information Systems
6.1 Introduction
6.2 Strategy
6.3 Project Management
6.4 Requirements Specification
6.5 Data
6.6 Centres and Suppliers
6.7 Testing
6.8 Delivery
6.9 Information and Reporting
6.10 Conclusion

7. Summary of Findings

8. Recommendations
8.1 Introduction
8.2 Management and Organisation
8.2.1 Immediate
8.2.2 Secondary
8.3 Operational Processes
8.3.1 Immediate
8.3.2 Secondary
8.4 Information Systems
8.4.1 Immediate
8.4.2 Secondary

9. APPENDICES
I Glossary
II Scottish Executive Steering Group Members
III Interviewees
IV APS Software Delivery Dates
V SQA Actions to Date
VI Process Maps

Deloitte and Touche
25 Melville Street
Edinburgh
EH3 7PE