|
|
|
|
| NHS Trust/DMU |
Number of Inpatient & Day
Case Discharges |
Number of New Outpatient Referrals
|
Complaints |
||
|
Total |
% Dealt With Within 4 Weeks |
||||
| All Providers |
1 421.9 |
1 357.8 |
7 242 |
74.3 |
|
| Teaching | Aberdeen Royal Hospitals NHS Trust |
97.3 |
80.6 |
226 |
73.9 |
| Dundee Teaching Hospitals NHS Trust |
70.1 |
93.0 |
557 |
65.2 |
|
| Glasgow Dental Hospital & School NHS Trust |
4.4 |
31.8 |
31 |
87.1 |
|
| Glasgow Royal Infirmary University NHS Trust |
74.7 |
60.1 |
273 |
63.0 |
|
| Royal Infirmary of Edinburgh NHS Trust |
98.3 |
93.3 |
614 |
85.7 |
|
| West Glasgow Hospitals University NHS Trust |
78.6 |
72.9 |
468 |
73.3 |
|
| Western General Hospitals NHS Trust |
60.0 |
35.7 |
210 |
73.3 |
|
| Childens | Edinburgh Sick Children’s NHS Trust |
17.2 |
11.7 |
84 |
84.5 |
| The Yorkhill NHS Trust |
33.1 |
30.4 |
138 |
80.4 |
|
| Acute | Borders General Hospital NHS Trust |
25.2 |
21.6 |
110 |
73.6 |
| Dumfries & Galloway Acute & Maternity Hospitals NHS Trust |
35.8 |
31.1 |
96 |
77.1 |
|
| Falkirk & District Royal Infirmary NHS Trust |
27.4 |
30.7 |
176 |
68.8 |
|
| Hairmyres & Stonehouse Hospitals NHS Trust |
39.0 |
35.0 |
176 |
58.5 |
|
| Inverclyde Royal NHS Trust |
24.4 |
29.4 |
119 |
83.2 |
|
| Kirkcaldy Acute Hospitals NHS Trust |
46.6 |
42.6 |
167 |
66.5 |
|
| Law Hospital NHS Trust |
48.2 |
47.0 |
135 |
88.9 |
|
| Monklands & Bellshill Hospitals NHS Trust |
40.7 |
37.3 |
117 |
88.9 |
|
| North Ayrshire & Arran NHS Trust |
56.6 |
38.0 |
117 |
94.9 |
|
| Queen Margaret Hospital NHS Trust |
28.5 |
25.6 |
139 |
64.8 |
|
| Raigmore Hospital NHS Trust |
40.6 |
42.1 |
111 |
65.8 |
|
| Royal Alexandra Hospital NHS Trust |
45.7 |
37.9 |
201 |
76.1 |
|
| South Ayrshire Hospitals NHS Trust |
41.1 |
32.5 |
158 |
70.9 |
|
| Southern General Hospital NHS Trust |
49.2 |
45.1 |
339 |
47.2 |
|
| Stirling Royal Infirmary NHS Trust |
32.6 |
33.3 |
73 |
84.9 |
|
| Stobhill NHS Trust |
40.8 |
39.6 |
180 |
71.1 |
|
| The Victoria Infirmary NHS Trust |
41.2 |
49.8 |
228 |
62.7 |
|
| Mixed | Angus NHS Trust |
13.6 |
16.5 |
64 |
73.4 |
| Argyll & Bute NHS Trust |
11.4 |
10.0 |
75 |
66.7 |
|
| Caithness & Sutherland NHS Trust |
6.9 |
7.1 |
20 |
85.0 |
|
| East & Midlothian NHS Trust |
6.6 |
14.0 |
97 |
68.0 |
|
| Lomond Healthcare NHS Trust |
16.0 |
16.9 |
63 |
76.2 |
|
| Moray Health Services NHS Trust |
16.6 |
12.6 |
112 |
67.9 |
|
| Perth & Kinross Healthcare NHS Trust |
29.9 |
37.7 |
194 |
73.7 |
|
| West Lothian NHS Trust |
43.0 |
42.7 |
220 |
88.6 |
|
| Islands | Orkney Health Board Unit |
2.9 |
2.6 |
9 |
33.3 |
| Shetland Hospitals & Community Services Unit |
3.7 |
4.8 |
16 |
87.5 |
|
| Western Isles Health Unit |
6.4 |
5.1 |
25 |
16.0 |
|
| Community | Ayrshire & Arran Community Health Care NHS Trust |
4.8 |
3.2 |
68 |
60.3 |
| Borders Community Health Services NHS Trust |
2.6 |
1.9 |
30 |
73.3 |
|
| Central Scotland Healthcare NHS Trust |
2.6 |
3.7 |
32 |
87.5 |
|
| Dumfries & Galloway Community Health NHS Trust |
2.5 |
0.4 |
47 |
83.0 |
|
| Dundee Healthcare NHS Trust |
3.3 |
6.4 |
62 |
87.1 |
|
| Edinburgh Healthcare NHS Trust |
4.5 |
0.7 |
210 |
93.8 |
|
| Fife Healthcare NHS Trust |
5.1 |
1.5 |
66 |
98.5 |
|
| Grampian Healthcare NHS Trust |
16.5 |
15.0 |
271 |
93.0 |
|
| Greater Glasgow Community & Mental Health Services NHS Trust |
5.8 |
12.6 |
103 |
73.8 |
|
| Highland Communities NHS Trust |
10.0 |
4.3 |
32 |
68.8 |
|
| Lanarkshire Healthcare NHS Trust |
4.9 |
3.3 |
127 |
81.1 |
|
| Renfrewshire Healthcare NHS Trust |
5.0 |
3.8 |
56 |
73.2 |
|
The complaints information presented is provisional and relates to those made to NHS trusts and DMUs. DMU information will, conceivably, include complaints made to the managing health board itself. Only written hopsital and community services complaints received in the period are included.
Columns 1 & 2, although not strictly comparable with the complaints figures, give an indication of the relative volume of activity.
Source: Hospital Activity Statistics (ISD(S)1), Scottish Morbidity Record Outpatients (SMR00) & NHS Complaints (ISD(S)40)
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