Introduction
Executive Summary
Chapter 1: Organisational and Management Framework
Chapter 2:Quality of Service and Performance Review
Chapter 3:Resource Management
Chapter 4:Human Resources
Chapter 5:Operations
Chapter 6: Information Technology
Chapter 7: Complaints and Misconduct
List of Appendices
Appendix A: Summary of Recommendations
Appendix B: Summary of Suggestions
Appendix C: Summary of Good Practice
Appendix D: Complaints and Conduct Statistics
Figures
1. Force Structure.
2. Percentage of Crimes Detected - Scotland 1998.
3. Total Number of Crimes Recorded per 10,000 population
in 1998 by Force Area.
4. Fatal Accident Pattern 1989-1998/99.
5. Injury Accident Pattern 1989-1998/99.
Tables
1. Strength.
2. Sickness - days lost.
3. Racial Incident Reports.
4. Firearms Certificates.
5. Shotgun Certificates.
6. Table of Comparisons - Road Accidents and Casualties.
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