1993-94

1994-95

1995-96

1996-97

1997-98

1998-99

1.Case-Load

(i) Members

233,691

242,216

252,315

165,477

170,770

176,361

(ii) Members
(with Preserved Rights)

Included in figures at (i)

97,712

101,638

102,841

iii) Beneficiaries

95,818

101,273

104,339

108,677

112,272

113,938

Totals

329,509

343,489

356,654

371,866

384,680

393,140

2.Throughput

i) Awards

10,715

16,635

20,317

15,228

11,750

8,431

(ii)Transfers

7,541

5,459

4,753

4,489

9,524

12,126

(iii) Refunds

2,776

3,632

2,581

2,827

2,340

1,761

(v) Appeals

18

14

30

24

42

50

(vi) Statutory Instruments/Rules

7

9

5

6

12

9

3. Average Staff Numbers

184

189

192

178

168

176

4. Administration Costs (Excluding capital)

Operating Costs (i.e. including indirect and notional costs)

- In cash terms

£5,525,000

£5,434,000

£4,989,000

£4,975,000

£4,828,000

£4,879,000⁽¹⁾

- In 1993-94 values

£5,525,000

£5,354,000

£4,782,000

£4,633,000

£4,378,000

£4,360,000

5. Ratio of Staff to

Members and Beneficiaries

1:1790

1:1817

1:1858

1:2089

1:2290

1:2286

6. Unit Costs (i.e. Cost per member/beneficiary in real terms)

- In cash terms

£16.77

£15.82

£13.98

£13.38

£12.55

£12.53⁽¹⁾

- In 1993-94 values

£16.77

£15.59

£13.41

£12.46

£11.38

£11.09