FOREWORD by the CHIEF EXECUTIVE
1 INTRODUCTION
2. AIMS, OBJECTIVES AND FUNCTIONS
3 MANAGEMENT STRUCTURE AND STAFF
4. AGENCY PERFORMANCE
5.OPERATIONS
6.POLICY AND REGULATION
7.RESOURCES AND CUSTOMER SERVICES
8.FORWARD LOOK
ANNUAL ACCOUNTS
Annex A Business Statistics - 1993 to 1999
Annex B Business Statistics - 1998-99
Annex C Organisational Structure
Annex D New Statutory Instruments
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