Getting 'IT' Right
A Thematic Inspection

Appendix A

IT THEMATIC INSPECTION REPORT - LIKERT CHARTS

EVALUATION CRITERIA:

1. Corporate Plan

(5) Highly detailed and descriptive with performance measures
(4) Detailed but with no performance measures
(3) Exists but not comprehensive. Does not address IT
(2) Merely lists some objectives
(1) lvlinimalistic

2. Annual Plan

(5) Highly detailed and descriptive with performance measures
(4) Detailed but with no performance measures
(3) Exists but not comprehensive. Does not address IT
(2) Merely lists some objectives
(1) Minimalistic

3. IS/IT Strategy

(5) Addresses radio, networks, applications, telephony, standards, projects management, costed programme of works.
(4) Addresses applications and some project control issues as well as strategic reference to radio but no finance
(3) Addresses merely some applications
(2) Describes Existing Situation Only
(1) Minimalistic

4. Programme Management

(5) CCTA model followed exactly
(4) Programme Board exist and elements of CCTA model followed actively
(3) Precepts understood and being addressed more fully - overview of projects maintained
(2) Executive aware through less formal mechanism
(1) Minimalistic

5. Project Management

(5) Methodology understood, trained for and applied
(4) Most elements of methodology are applied
(3) Force moving towards more formal adoption of project management
(2) Understood and claims adherence to a methodology but not apparent
(1) Minimalistic but elements identified

6. Contracts

(5) Force terms and conditions applied per CCTA or Institute of Purchasing and Supply model to include liquidated damages and availability criteria. Payments quarterly in advance.
(4) Own terms and conditions with advice from Local Authority or solicitors. Some protection clauses.
(3) Suppliers terms and conditions with some liquidated damages modified by the Local Authority or solicitors.
(2) Suppliers terms and conditions with no damages but independent overview by Local Authority or solicitors.
(1) Suppliers terms and conditions only. No damages. No independent overview.

7. Procurement

(5) Procured following:

• user needs analysis
• implementation review
• staff selection process
• sound applications training
• specification of requirements
• Investment appraisal
• Testing regime

(4) Uses 6 of above processes
(3) Uses 5 of above processes
(2) Uses 3-4 of above processes
(1) Uses less than 3 of above processes

8. Training

(5) IT Training in force involves:

• Training needs analysis always undertaken for users and technical staff
• individually based training
• IT Training Strategy exists
• Identifiable and specific training locations and IT staff trainers
• Evaluation of training takes place
• Policy on systems use exists and is included with functionality training

(4) Uses 5 of the above processes
(3) Uses 4 of the above processes
(2) Uses 3 of the above processes
(1) Uses less than 3 of the above processes

9. System Security

(5) System Security in the force includes:

(a) Clear and unequivocal
(b) Strategy developed and applied
(c) Use of risk analysis
(d) Training
(e) Guidance and policy documents

(4) 4 of the above
(3) 3 of the above
(2) 2 of the above
(1) (e) above only

10. National Developments (SPIS)

(5) Force has prepared and:

(a) priorities synchronised with SPIS applications delivery
(b) provisional costings undertaken
(c) committed to strategy
(d) staff implications being addressed
(e) general awareness

(4) Force has prepared to level a,c,d,& e above
(3) Force has prepared to level c,d,&e above
(2) Force has prepared to level c&e above
(1) Force merely aware

11. National Developments (PSRCP)

(5) Force has prepared and:

(a) priorities synchronised with likely impact of PSRCP
(b) committed to project
(c) project manager appointed
(d) implications for staffing and overall business change being addressed
(e) general awareness

(4) Force has prepared to level a,b,d,& e above
(3) Force has prepared to level b,d,&e above
(2) Force has prepared to level b&e above
(1) Force merely aware