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| HM Inspectorate of Constabulary in Scotland |
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 What We Do Police HMIC |
A Report by Her Majesty's Inspectorate of Constabulary
LIST OF RECOMMENDATIONS
LIST OF SUGGESTIONS
EXECUTIVE SUMMARY
INTRODUCTION
1. LEADERSHIP
1.1 Executive Leadership
1.2 Command Areas and Responsibilities
1.3 Rank Structures
1.4 Local Command Units
1.5 Community Constables
1.6 Human Resources
1.7 Devolved Resource Management
2. PERFORMANCE
2.1 Planning12
2.2 Performance Measurement
2.3 Best Value
2.4 Management Information
3. CUSTOMER FOCUS
3.1 Charter Mark
3.2 Community Consultation
3.3 Staff Consultation
3.4 Grievances
3.5 Staff Appraisal
3.6 Victim Support
3.7 Care and Custody of Prisoners
4. PEOPLE MANAGEMENT
4.1 Investors In People
4.2 Police Cadets
4.3 Recruitment and Selection
4.4 Civilianisation
4.5 Equal Opportunities/Diversity
4.6 Tenure Policy
4.7 Special constabulary
4.8 Occupational Health and Welfare
4.9 Health and Safety
4.10 Officer Safety 26
5. PARTNERSHIP AND RESOURCES
5.1 Local Authority Partnerships
5.2 Community Safety Partnerships
5.3 Drugs
5.4 Domestic Violence
5.5 Financial Management
5.6 Resources
6. PROCESSES
6.1 Resource Allocation
6.2 Responding to Demand
6.3 Intelligence
6.4 Financial Investigation
6.5 Crime Management
6.6 Crime Reporting and Recording
6.7 Information Technology and Communications
6.8 Project Management
7. PUBLIC RESPONSIBILITY
7.1 Emergency Planning
7.2 Sex Offenders and Child Protection
7.3 Firearms Licensing
7.4 CCTV
7.5 Custody Areas
7.6 Ethics and Professional Standards
7.7 Race Relations
7.8 Complaints Against the Police
7.9 Civil Claims
7.10 External Review
7.11 Letters of Appreciation
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