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HM Inspectorate of Constabulary in Scotland

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The investigation of complaints against the police in Scotland

15. List of Good Practice

It is good practice for police authorities to publish information about the police complaints procedures in their area.

(Part 1 Paragraph 2.17)

It is good practice for complaints against the police leaflets to be displayed and available at public areas of police stations.

(Part 1 Paragraph 3.17)

It is good practice for forces to consider the following issues in relation to a suspension policy:

• Written statement of criteria for suspension
• The use of alternatives to suspension such as non-operational or administrative duties at a place separate from the issue under examination
• Written guidelines to suspended officers and their manager
• Inclusion in the guidelines of clear and encouraging descriptions of the support available to officers, their rights and their obligations
• Automatic notification to the force welfare officer
• Automatic notification to the officers staff association representative
• Appointment of a force liaison officer
• Regular updates to the officer on the progress of the case

(Part 1 Paragraph 4.13)

It is good practice to survey members of the public who have made complaints against the police.

(Part 1 Paragraph 10.11)

It is good practice for analysis of complaint patterns to be fed into management action.

(Part 1 Paragraph 10.12)

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