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HMIC suggests that:
the Scottish Executive, COSLA and ACPOS give further consideration to the regulations dealing with complaints against chief police officers, and in particular seek to clarify the extent to which the 1999 regulations allow a preliminary enquiry prior to full consideration of a complaint or allegation.
(Part I Paragraph 2.14)
COSLA and the Scottish Executive jointly consider the role of police authorities in carrying out their statutory function in dealing with complaints, with a view to producing national guidance on good practice.
(Part I Paragraph 2.20)
forces maintain statistical records of letters of appreciation received as an indicator of the good and in some cases exemplary service provided by their officers and other staff.
(Part I Paragraph 4.2)
chief constables develop common procedures in respect of how disciplinary warnings are administered and the use to which they may be put on a future occasion.
(Part I Paragraph 4.7)
it would be good practice for only trained senior officers to chair misconduct hearings.
(Part I Paragraph 5.3)
ACPOS liaise with the director of the Scottish Police College to consider training for investigating officers appointed under the misconduct regulations.
(Part I Paragraph 5.4)
forces establish procedures to analyse civil claims in a way which allows learning opportunities to be fed back into the operational environment.
(Part I Paragraph 6.7)
forces set and monitor tight timescales for preliminary enquiries and attempted conciliation. In order to avoid uncertainty as to whether conciliation has been achieved it should be "signed off" in a way which leaves no room for misunderstanding.
(Part I Paragraph 10.15)
letters to complainers should be comprehensive, free of jargon and where appropriate contain a brief précis of the investigating officer's report.
(Part I Paragraph 10.16)
the Scottish Executive commission research into customer expectations and experiences in respect of the police complaints system and that the findings be used to assist in developing some of the procedures and guidelines recommended in this report.
(Part I Paragraph 10.25)
forces work towards using the same software, to provide a common level of complaint statistics and management information essential for annual review/analysis.
(Part I Paragraph 10.26)
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