CONTENTS

ACKNOWLEDGEMENT
EXECUTIVE SUMMARY
INTRODUCTION
PART I THE THEMATIC INSPECTION
1. COMPLAINTS AGAINST THE POLICE: THE LAW
2. WHOSE RESPONSIBILITY?
3. PRACTICE AND PROCEDURE
4. ON THE RECEIVING END
5. HUMAN RESOURCE ISSUES
6. COMPLAINTS BY ANY OTHER NAME
7. THE "NINTH POLICE FORCE
8. "REGULAR CUSTOMERS"
9. HOW MUCH IS IT WORTH?
10. LEARNING THE LESSONS
11. GETTING AHEAD OF THE GAME
12. INFORMATION AND STATISTICS
13. SUMMARY OF RECOMMENDATIONS
14. SUMMARY OF PART I SUGGESTIONS
15. LIST OF GOOD PRACTICE
PART II SYSTEMS IN OTHER COMMON LAW JURISDICTIONS
1. SYSTEMS IN OTHER COMMON LAW JURISDICTIONS
2. ANALYSIS AND COMMENT
PART III ISSUES CONCERNING THE CURRENT LEGISLATION
1. ISSUES CONCERNING THE CURRENT LEGISLATION
2. SUMMARY OF PART III SUGGESTIONS
APPENDIX A - List of Consultees
APPENDIX B - Schedule 1 - Conduct Constituting Misconduct
APPENDIX C - Crown Guidelines for the Investigation of Complaints Against Police Officers
APPENDIX D - General Good Practice Guide
APPENDIX E - Bibliography

TABLES
1. Letters of Appreciation 1998/99
2. Staffing Levels in Complaints Departments Within Scottish Forces

FIGURES
1. Common Police Services/Collaborative Arrangements - Staffing.
2. Revenue Expenditure - Common Police Services and Small Police Forces 1998.
3. Reasons For Making A Complaint Against The Police.
4. Complaint Allegations Disposed Of In Scotland 1991 - 1998/99.
5. Complaint Allegations Disposed Per 100 officers.
6. Complaint Allegations Per 100,000 population.
7. Complaint Allegations Disposed Of In Scotland 1998/99.
8. Disposal Analysis Of Complaint Allegations Scotland 1995/96 - 1998/99.
9. Complaints Referred To HMIC.