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| Listening, Hearing and Responding | |||
| Report of the Conference on Complaints Procedures held at Dewar's Centre, Perth on 27 November 1998 | |||
| ISBN 0-7480-7287-x | Publisher The Scottish Office | Price £5.00 | |
| CONTENTS |
| Preface Introduction Building a performance culture Presentation Presentation Workshop findings Conclusions Appendix 1 Appendix 2 Appendix 3 |
| Purpose and responsibilities |
| Our purpose
is to work with others to continually improve social work
services so that: |
| The Social
Work Services Inspectorate James Craig Walk Edinburgh EH1 3BA |
| Extracts from the text may be reproduced provided the source is acknowledged © Crown Copyright 1999 |
| The information contained on this WWW site
is Crown Copyright but may be reproduced without formal
permission or charge for personal or in-house use. © 1999 |