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Introduction
Preamble
Before using the service
2.1 Informing and deciding
2.2 Assessing your needs
2.3 Guidelines and legal matters
2.4 Premises
Having confidence in your care
3.1 Quality of care
3.2 Staff
3.3 Infection control
3.4 Medicines management
3.5 Equipment
3.6 Care of children
Getting the most out of life
4.1 Living with illness
4.2 Wellbeing
4.3 Personal life
4.4 Daily life
4.5 Play, education and leisure
4.6 Keeping in touch
4.7 Enjoying food
4.8 Caring for those important to you
4.9 Support and care of the family
Moving on
5.1 Planning your discharge
Care at the end of life
6.1 Around the time of death
Expressing your views
7.1 Advocacy, concerns, comments and complaints
The standards in italic relate specifically to Children's Hospice
Annex A Palliative Care Working Group Membership