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Investing in Water Services 2006 - 2014
(The Quality and Standards III Project)
A consultation paper

July 2004

This document is also available in pdf format (664k)

Contents

FOREWORD
EXECUTIVE SUMMARY
1. INTRODUCTION
2. ESTABLISHING FUTURE INVESTMENT NEEDS
3. MAINTAINING SERVICE STANDARDS (CAPITAL MAINTENANCE)
4. EXTENDING PUBLIC WATER & SEWERAGE NETWORKS
5. INVESTING IN THE ENVIRONMENT
6 . DRINKING WATER QUALITY & WATER RESOURCES
7 . OTHER PRIORITIES FOR THE CUSTOMER
8 . MANAGING UNCERTAINTY
9 . SUMMARY AND CONCLUSIONS
10. HOW TO HAVE YOUR SAY
A QUALITY AND STANDARD III METHODOLOGY
B LIST OF KEY DRIVERS: (ENVIRONMENTAL, DRINKING WATER QUALITY AND WATER RESOURCES - SEE CHAPTERS 5 & 6)
C REVIEW OF CUSTOMER RESEARCH
D THE SCOTTISH EXECUTIVE CONSULTATION PROCESS
E GLOSSARY OF TERMS
F DISTRIBUTION OF CONSULTATION DOCUMENT
G RESPONDENT INFORMATION FORM

HOW TO HAVE YOUR SAY

The closing date for comments is 12.10.04
For details on how to forward your comments, please see section 10.

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