You can complain in person, in writing, by e-mail, or by telephone to your RPAC coordinator.
Provide as full details as possible of your complaint and include any supporting documents which you believe are relevant.
We will either resolve your complaint immediately or investigate the matter. We will acknowledge your complaint within 5 working days and let you know who is dealing with your complaint.
When we have investigated your complaint fully we will report back to you. We aim to report our findings within 20 working days of receiving a complaint or tell you if there will be a delay.
If you are not satisfied with our response to your complaint you can contact the Scottish Public Services Ombudsman at:
Scottish Public Services Ombudsman
4 Melville Street
Edinburgh
EH3 7NS
Tel: 0870 011 5378 Fax: 0870 011 5379