Appeals and Complaints

Introduction

Appeals and Complaints are two separate issues:

Appeals

If you receive a decision to refuse, recover or reduce payment, you can request to have the decision reviewed.

Further information is available in the appeals section.

Complaints

A complaint is any expression of dissatisfaction with our standards of service, procedures or processes that you feel requires a response or explanation from us.

Further information is available in the complaints section.

Page updated: Thursday, July 28, 2011