Saving and sending electronic documents
You do not need to complete documents in a single session. You can exit the site at any stage but if you have entered data that you wish to retain please remember to press the save button.
Once you have completed a document and wish to send it click the SUBMIT button. For many documents after you have read the declaration and undertaking you will be asked to re-enter your Gateway User ID and Gateway password. This has the effect of signing the document. Remember to click on the SUBMIT button to send the completed document.
Just as the Scottsh Government is not liable if your forget to post your paper document, it also cannot be held responsible for any electronic document that you forget to submit.
When your document is lodged with us you will receive a receipt message on-screen. We recommend that you keep a copy of this receipt for your own records until you receive your normal acknowledgement letter by post.
If you do not receive an on-screen receipt you should contact the helpdesk on 0845 601 7597.
If you do not receive an acknowledgement letter by post within ten working days then you should contact your local area office.