Public Transport - Travel Information and Concessionary Fares

High Level Summary of Statistics Trend Last update: Friday, September 23, 2011

Travel Information and Concessionary Fares

In 2010, the Scottish Household Survey (SHS) found that 81% of adults who had used a local bus service in the past month agreed that finding out about routes and times was easy. Similarly, 90% of rail users interviewed in 2010 agreed that finding out about routes and times was easy. However, 23% of all householders interviewed in 2010 said that they did not know the frequency of services at their nearest bus stop.

Traveline Scotland "went live" for telephone calls on 3 January 2001. The number of calls answered has risen rapidly, from 195,000 in 2001 to 606,000 in 2009 (an average of about 1,700 per day).

The Traveline Web site was formally launched on 16 December 2002, and had 2.7 million hits in 2005 (an average of about 7,300 per day). The website supplier changed on 1 January 2006 and the new supplier defined hits in a more robust way than the previous supplier. The number of hits in 2009 was 3.2 million. In interviews conducted in 2005 and 2006, the SHS found that 5 per cent of adults said that they had used Traveline to get information or advice about travel before making a journey by public transport before the interview.

A national minimum standard of free off-peak local bus travel for elderly and disabled people in Scotland was introduced on 30th September 2002 and then extended in April 2003 to include men aged 60-64.

The total number of bus journeys made under concessionary fare schemes has increased from about 103 million in 2001/02 to over 147 million in 2005/06 and increased further, following the introduction of free Scotland-wide bus travel (with no restriction at "peak" times) for elderly and disabled people on 1st April 2006, to around 158 million in 2008-09.

The SHS shows that 86 per cent of people aged 60+ have a concessionary pass. Fifty-four per cent of all 60+ year olds use this at least once a month. As with overall bus use, those in urban areas were the most likely to use their pass.

Passenger journeys (millions) made under concessionary fare schemes


View chart data

Source: Scottish Transport Statistics

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