The Scottish Government

Tuesday, December 2, 2008

You are here: Topics > Rural Development > Scotland Rural Development Programme > Rural Priorities > How it works > Customer Care and Complaints > Levels of Service

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- Customer Care - Levels of Service You Can Expect

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Rural Development
- Scotland Rural Development Programme
  - Rural Priorities
    - How it works
      - Customer Care and Complaints
        Levels of Service
        How We Will Treat You
        How We Will Respond
        Information You Give Us
        How Will We Provide Information
        Getting Information To Us
        Visiting You
        Targets for Processing SoI and Proposals
        Targets for Awarding Contracts
        Targets for Processing Claims and Making Payments
        Types of Complaints
        How to Complain

General Rules

Land Ownership, Control and Withdrawal

Conservation or Management Agreement

Grazing Commitee

Option Compatibilities

Consents and Licences

Annex

Freedom of Information

Data Protection

Minimum Grazing Levels

Customer Care and Complaints

Customer Care - Levels of Service You Can Expect

You have the right to expect an effective and efficient service and we are committed to providing the best possible service within the resources that we have available.

Page updated: Tuesday, April 22, 2008