Service Modernisation and Redesign
What is service modernisation and
redesign?
Service modernisation and
redesign means identifying the best way to achieve fast and
effective services for the individual user and then
actively implementing the necessary changes to deliver. In
order to facilitate modernisation through joint working,
Joint Future invites local partnerships together to:
decide the outcomes
that they want to achieve, and
put in place the
organisational structures and joint services that
will deliver continuous improvement.
Cornerstones to support the
Joint Future modernising and redesign agenda are:
Why do we need to redesign services?
There is increasing evidence to
suggest that better outcomes for individuals emerge through
further integration at service/operational level. Sometimes
that means changing the way things are done and/or finding
new ways of delivering care.
How can this be achieved?
This means taking a fresh and
dynamic approach to:
Being clear about the
needs of communities and individuals
Providing the kind of
services that people want to meet those needs
Looking at
established good practice or innovative ideas being
tried elsewhere
Sometimes learning
from practical experience that hasn't worked as
well as expected, and
Making the best use
of existing resources (financial, staff, buildings,
equipment) across the range of care provision
within the local area.
When will modernisation be
implemented?
It is an on-going process of
continuous improvement. Partnerships are already fully
engaged in modernising and redesigning services through,
for example, hospital discharge programmes; delayed
discharge action plans; managing together the number of
emergency admissions; and increasing the range and
flexibility of home care services with targets and
timescales for achieving progress. In May 2005, in 'Better
Outcomes for Older People', we invited partnerships to
consider the scope for more joint services.