"Applying Quality Improvement Science to Performance Challenges".
Welcome to the National Improvement Programmes Home Page!
The Improvement and Support Team (IST) has been running National Improvement Programmes since early 2005. These national programmes are designed to improve patient experience and service delivery.
Our National Improvement Programmes support the delivery of the commitments in " Better Health, Better Care" and refreshed " HEAT Targets".
In addition to learning from the Scottish based programmes (see our 2008 publication " Delivering Better Health, Better Care Through Continuous Improvement: Lessons from the National Programmes"), IST looks outwards to identify the best evidence for service redesign from elsewhere and collaborates with international leaders who pursue and define excellence and quality in healthcare. They include the Institute for Innovation and Improvement, the Institute for Healthcare Improvement (IHI) and the Advisory Board's Council of International Hospitals.
IST's improvement programmes work in an integrated way with the "Scottish Patient Safety Programme" and NHS Scotland's patient experience programme "Better Together".
Current IST Programmes:
Cancer Target Delivery; led by Isobel Neil, Programme Director
Cancer Performance Support; led by Dr David Linden, Programme Manager
Mental Health Collaborative Programme; led by Ruth Glassborow, Programme Manager
18 Weeks Service Redesign and Transformation Programme; led by Laura Jones, Programme Manager
18 Weeks PST; led by Katie Cuthbertson, Programme Manager
The Service, Innovation & Transformation Programme; led by Harriet Hughes, Programme Manager
Education, Training & Knowledge Management; led by Shona Cowan, Programme Manager
Efficiency & Productivity Programme, led by;
Carmen McAteer, Programme Manager (21st Century Dataset, Estates & Facilities and Toolkit Development).
David Eadie, Programme Manager (Procurement and Support Services).
Adrian Dalby, Programme Manager (Variations in Clinical Practice).
Emergency Access; led by Martin Hopkins, Programme Manager
My Job Programme; led by Sharon Stewart, Programme Manager