The Scottish Government

Project Name: WESTERN ISLES - INTEGRATED SERVICE DELIVERY

Current Stage

SRO: Project Executive Malcolm Burr, Chief Executive, Comhairle nan Eilean Siar

Vision

PM:Internal Strategy Co-ordinator Comhairle nan Eilean SiarHelen Mackenzie

Project Commissioning

Project Initiation

DA Lead

Assets

Design

KM Lead

Construct

Implement

SE lead officer

Estimated Project Cost project Cost £100,000

Operate

Estimated Start / End

What is the background to the project and the context in which it was established, what were the issues/drivers/opportunities which led to its inception- why?Background and context:

• The Scottish Executive is currently promoting a far reaching agenda for the reform of Scottish public services

•The reform policy strands of Efficient Government, Integrated Service Delivery and Shared Services have jointly created a driver for change within Scottish local Authorities that have contributed to the development of this project proposal

•The creation of the Local Government National Shared Services Board chaired by CoSLA, provides a governance structure to oversee the allocation of SE Efficient Government funding to support council led reform projects. The Board has previously provided funding to proposals from Orkney and Shetland Islands councils

•The Outer Hebrides community Panning Partnership (OHCPP) wishes to join up these programmes to allow the development of integrated services at the front line or in the back room to drive forward the improvement of services throughout the islands.

Objectives & Benefits -What are the aims/objectives/benefits & deliverables that the project is seeking to achieve, what improvements will there be as a result of this project - what?

•The OHCPP wishes to maximise the positive impact of the SE agendas relating to Integrated Service Delivery and Efficient government through the development of a service delivery model and governance arrangements that will secure the future of locally delivered and accountable public services in the islands

•Key deliverable Phase 1

oAn approved model for service delivery

oAn approved governance structure

oProject initiation documents for the implementation of the service delivery and governance proposals

•Key deliverables Phase 2

oThe integrated provision of selected services

oOperating governance arrangements

The project is seeking to achieve the following savings

It is anticipated that the project could realise for the Western Isles public sector community savings up to £1m per annum from more efficient service provision and collaborative procurement. This represents less than 1% of net revenue budgets.

Improvements / Benefits as a result of this project will be:

•Increased sustainability of service delivery

•Increased sustainability of governance

•Contribution to the sustainability of local communities

•Increased local accountability for and community engagement in service delivery

•Reduced duplication of effort and realised efficiencies

•Enhanced public sector employment and training opportunities throughout the islands

Stakeholders and governance-Which organisations are involved in delivering the project, what are their roles and responsibilities, who is accountable? Who are the key stakeholders to whom the project is relevant?- who?

The project will require contact and cooperation between the Community Planning Partners. There will be significant interfaces with the Customer Services project that is being developed by the Comhairle in relation to the development of Community Access Points. A Project Management Board has been established and will provide a quality assurance function on behalf of the partnership to feedback at all stages of the project.

Project Board

Project Executive Malcolm Burr, Chief Executive, Council

Project Manager Helen MacKenzie, Internal Strategy Co-ordinator, Council

Representing Services Jessie Macneil, Association of Western Isles Councils for Voluntary Service

Cllr Angus Campbell, Vice Convener, Council

Representing Service Providers Marion Fordham, Director of Finance, Western Isles NHS Board

Donnie Macaulay, Chief Executive, Western Isles Enterprise

Iain Macmillan, Director of Corporate Service, Lews Castle College

Work plan-What are the timeframes, milestones and deadlines for these activities to be undertaken and how much progress has been made with these activities to date- when?

Project Plan amended to ensure results of Diagnostic Pathway project are used in final service design.

Revised proposals to be presented to the Outer Hebrides Community Planning Partnership Wednesday 12 March 2008.

Implementation of revised proposals during 2008/9. Bid for implementation funding to be submitted early in 2008/9.

Grant Agreement letter issued 7 June. Signed copy returned 13 June by Malcolm Burr.

Risks-What are the main risks in terms of project management, stakeholder engagement and communications, delivery approach and benefits realisation? What can be done to mitigate against these risks?- what if?

Risks

Impact/Probability

Actions