The Diagnostic Pathway was developed from the work undertaken by Glasgow and Edinburgh Pathfinder Projects in 2007. The approach was born from the concept that there are opportunities for Councils to simplify, standardise or share within their own Councils, or with other Councils (or Community Planning Partners) to improve services and realise efficiency opportunities. Based on these Pathfinders (and other international public sector transformation projects); the Diagnostic Pathway approach was developed, and Scottish Councils were invited to participate To help identify these cross-Council (and inter-council) opportunities, a 'common language' was developed, in the form of a generic high level operating model and process model. (30 Processes model) By doing this, Councils uncovered the similarities between all their different teams, and this encouraged cross-council discussions to identify opportunities. The first step was for each Council to engage with the managers of every function to understand (& capture): • Details of the services they deliver (incl their challenges, priorities and opportunities); and • Details of all the activates undertaken within their team (captured within a generic process model). This provides the framework to explore the vision for transformation opportunities for the Council (focusing on opportunities to simply, standardise and share). The diagnostic Phase concludes with each council completing and signing off 2 page business cases for each for their agreed opportunities. (with a route map for progressing them). The Diagnostic Design phase focuses on developing solutions for these opportunities and the associated full business cases. The final stage will be the implementation of these solutions. Councils are due to complete the 2 page business cases by 31st July. Finals reports due for completion by 29th August 2008. |