Efficiency
The Scottish Government is dedicated to ensuring that all public services work with maximum efficiency to deliver maximum benefit to the people of Scotland.
- Efficient Government - delivering sustainable economic growth and improved quality of life by delivering improved public services.
- Identity and Privacy - ensuring that public services respect the need for privacy when asking citizens to prove identity or entitlement.
Information and Communication Technology
The use of information and communication technology (ICT) has transformed the way that the world operates; this section describes what work the Scottish Government is doing to ensure that the Scottish public sector benefits fully from the opportunities offered by technology to make public services more efficient and effective.
- Digital Inclusion - ensuring that access to the benefits offered by new technology and the internet are available to everyone.
- Geospatial Information - supporting the more effective and consistent use of geographic data across the public sector.
- Open Source Software - a policy for the Scottish public sector on the use of free/libre/open source software.
Sharing
The Scottish Government and its delivery partners co-operate in sharing resources, knowledge, and examples of good business practice, in pursuit of the achievement of a more prosperous Scotland where the advantages are more equally shared among its citizens.
- Shared Services - streamlining similar functions within and across organisations, producing cost reduction, economies of scale, and high quality service delivery.
- Benchmarking - Benchmarking uses data (based on the Public Audit Agencies' value for money indicators) from the Scottish Government, its Executive Agencies and NDPBs to analyse and improve organisational performance.