Scottish Government

Crerar Review

• The Report of the Independent Review of Regulation, Audit, Inspection and Complaints Handling of Public Services in Scotland. (The Crerar Review). (September 2007)
• Evidence used during the review process (September 2007)
• Government Response to Crerar Review. (January 2008)
• Scottish Government Scrutiny Review Action Groups reports. (November 2008)
• Scrutiny Improvement - Government response to Action Group reports. (March 2009)

Legislation

• Public Services Reform (Scotland) Act 2010
• Scottish Parliamentary Commissions & Commissioners etc Act 2010
• Guidance on statutory duties in the PSR Act - user focus and co-operation (December 2010)

Scrutiny Improvement Developments

• Scrutiny Improvement - progress 3 years on from the Crerar Review (March 2011)
• Spending Review paper on efficiencies from improvement to scrutiny. (November 2010)
• Local Government Scrutiny : Joint Code of Practice. (January 2010)
• Scottish Public Services Ombudsman - Valuing Complaints
• Public Service Improvement Framework (PSIF)
• PSIF Annual Report 2010
• Consumer Focus Scotland - User Focus in the Scrutiny of Public Services: Seven key tests: a discussion paper. (April 2009)