Public Service Reform
In order to achieve the outcomes which matter most to the people of Scotland, we urgently need to reform our public services. Public, third sector and private organisations must work more effectively in partnership with communities and with each other to design and deliver excellent public services which meet the needs of local people.
Whether our aim is to give children the best start in life, to reduce the inequalities which people face, to develop our economy and create jobs, or to ensure we manage the environment sustainably, we face an unprecedented challenge to deliver improved outcomes whilst making optimal use of increasingly limited resources.
Our approach to meeting this challenge requires all public services to drive reform at a pace across mainstream services. All partners will prioritise action around four pillars:
- Prevention - Reduce future demand by preventing problems arising or dealing with them early on. To promote a bias towards prevention, help people understand why this is the right thing to do, the choices it implies as well as the benefits it can bring.
- Performance – To demonstrate a sharp focus on continuous improvement of the national outcomes, applying reliable improvement methods to ensure that services are consistently well designed based on the best evidence and are delivered by the right people to the right people at the right time.
- People – We need to unlock the full creativity and potential of people at all levels of public service, empowering them to work together in innovative ways. We need to help create ways for people and communities to co-produce services around their skills and networks.
- Partnership – We need to develop local partnership and collaboration, bringing public, third and private sector partners together with communities to deliver shared outcomes that really matter to people.
Scottish Government is committed to creating the conditions for reform, to minimising systemic barriers to it and to supporting partners to improve the lives of local people.
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Page updated: Thursday, November 01, 2012