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Sound Advice on Noise

Information

How to get more advice about noise

Listed below are contacts for further advice on noise.

General advice on noise

National Society for Clean Air and Environmental Protection
44 Grand Parade
Brighton BN2 2QA
Tel: 01273 878770
Fax: 01273 606626

NSCA Scotland
Floor 10
Nye Bevan House
20 India Street
Glasgow G2 4PF
Tel: 0141 287 6530/6511
Fax: 0141 287 6592

Mediation

Information on mediation and mediation services can be obtained from:

SACRO
1 Broughton Market
Edinburgh EH3 6NU
Tel: 0131 624 7270
Fax: 0131 624 7269

Mediation UK
Alexander House
Telephone Avenue
Bristol BS1 4BS
Tel: 0117 904 6661
Fax: 0117 904 3331

Community Mediation services in Scotland

Aberdeen Community Mediation
18 Little Belmont Street
Aberdeen AB1 1JG
Tel: 01224 627201

East Lothian Community Mediation
Port Seton Community Centre
South Seton Park
Port Seton EH32 0BQ
Tel: 01875 815503

Edinburgh Community Mediation
27 York Place
Edinburgh EH1 3HP
Tel: 0131 557 2101

Falkirk Meditation Service
4 Orchard Street
Falkirk FK1 1RF
Tel: 01324 503700

Fife Community Mediation
24 Hill Street
Kirkcaldy KY1 1HX
Tel: 01592 597063
Orkney Resource Project
4B Laing Street
Kirkwall KW15 1NW
Tel: 01856 875815

Scottish Borders Mediation Service
Housing Department
Newtown St Boswells TD6 0SA
Tel: 01835 824000

South Lanarkshire Mediation Service
Brandon Gate
1 Leechlee Road
Hamilton ML3 0XB
Tel: 01698 452773

Stirling Council Mediation ServiceCommunity Services
Viewforth
Stirling FK8 2ET
Tel: 01786 443087

The Ombudsman
Commissioner for Local Administration in Scotland
23 Walker Street
Edinburgh EH3 7HX
Tel: 0131 225 5300
Fax: 0131 225 9495
or
FREEPOST
Edinburgh EH3 0EE

Scottish Executive
General advice:

Scottish ExecutiveRural Affairs Department
Environment Group
Air Quality Team
1-H North Victoria Quay
Edinburgh EH6 6QQ

Planning:

Scottish ExecutiveDevelopment Department
Planning and Development Control Group
Planning Services Division 2
2-H Victoria Quay
Edinburgh EH6 6QQ
Scottish Executive Planning Helpline:
0345 741 741

Noise from roads and traffic

For complaints about excessive traffic noise from local roads and road construction noise, approach your local authority.

For complaints about trunk roads (motorways and A roads), and traffic noise issues (including traffic noise insulation), contact:

Scottish ExecutiveDevelopment Department
Transport and Planning Group
Trunk Roads Design and Construction Division
Victoria Quay
Edinburgh EH6 6QQ

Complaints about rail noise

If you wish to complain about excessive rail noise, contact:
Director
Railtrack PLC
Buchanan House
58 Port Dundas Road
Glasgow G4 0LQ
or
The Rail User's Consultative Committee for
Scotland
5th floor
Corunna House
29 Cadogan Street
Glasgow G2 0LQ

You may also approach your local authority if you believe local rail noise is excessive.

Insulation from railway construction noise and railway noise

Information on the insulation of homes against noise from the construction or use of new or altered railways is available from:

Department of the Environment, Transport and the Regions
Great Minster House
76 Marsham Street
London SW1P 4DR

Noise from aircraft

General enquiries about policy on noise from aircraft should be directed to:

Department of the Environment,
Transport and the Regions

Aviation Environment Division
1/33 Great Minster House
76 Marsham Street
London SW1P 4DR

If you wish to complain about excessive noise from airports, you should contact the airport operator. In Scotland, these are:

Head of Aviation
Glasgow Prestwick International Airport
Aviation House
Prestwick KA9 2PL
Tel: 01292 511 052

Managing Director
Glasgow Airport Ltd
Glasgow Airport
Abbotsinch
Paisley PA3 2SW
Tel: 0141 887 1111

Managing Director
Edinburgh Airport Ltd
Edinburgh Airport
Edinburgh EH12 9DN
Tel: 0131 333 1000

Managing Director
Aberdeen Airport Ltd
Aberdeen Airport
Aberdeen
Tel: 01224 722331

Airport Manager
Dundee Airport
Dundee
Tel: 01382 643242

Managing Director
Highlands and Islands Airports Ltd (HIAL)
Inverness Airport
Inverness IV2 7JB
Tel: 01667 464227

(Responsible for airports at Barra, Benbecula, Campbeltown, Inverness, Islay, Kirkwall, Sumburgh, Stornoway, Tiree and Wick).

Noise from military aircraft

Complaints about noise from military aircraft should be made to the relevant RAF station.
Alternatively, complaints or enquiries may be made to:

Ministry of Defence
DAS 4 (SEC)
Room 8249
Main Building
Whitehall
London SW1A 2HB

Claims for loss, injury or damage resulting from military flying should be made to:

Ministry of Defence
Directory of Claims and Legal
Claims 3, Room 804
Northumberland House
Northumberland Avenue
London WC2N 5BP

Compensation for noise from aerodromes

Enquiries should be made to one of the civil airports above or, for military aerodromes:

Ministry of Defence
Directorate of Safety, Environment
and Fire Policy
Room 6/182
St Christopher House
Southwark Street
London SE1 0TD

Noise at work

General, written enquiries about noise at work should be directed to the Health and Safety Executive:

Health and Safety Executive
HSE Information Service
Caerphilly Business Park
Caerphilly
Mid-Glamorgan
CF83 3GG
Fax: 0290 859260

You can also telephone the HSE:

HSE Health and Safety Executive Infoline Tel: 08701 545500

A series of free leaflets concerning noise at work is available from:

HSE Books
PO Box 1999
Sudbury
Suffolk CO10 6FS
Tel: 01787 881165
Fax: 01787 313995

For specific enquiries, contact the HSE office closest to your workplace.

HSE
Belford House
59 Belford Road
Edinburgh
EH4 3UE
Tel: 0131 247 2000
Fax: 0131 247 2121

HSE
375 West George Street
Glasgow
G2 4LW
Tel: 0141 275 3000
Fax: 0141 275 3100

HSE
Offshore Safety Division
Lord Cullen House
Fraser Place
Aberdeen
AB25 3UB
Tel: 01224 252500
Fax: 01224 252662

Further reading

Stationery Office Publications

Available from the Stationery Office Bookshop, 71 Lothian Road, Edinburgh EH3 9AZ

Control of Pollution Act 1974

Environmental Protection Act 1990

Noise and Statutory Nuisance Act 1993

Environment Act 1995

National Planning Policy Guidance (NPPG) 1 - The Planning System in Scotland

Circular 10/99-Planning and Noise

PAN 56 -Planning and Noise

Code of Practice on Noise from Ice-Cream Van Chimes, DOE, Welsh Office, Scottish Development Department, DOE Northern Ireland, 1982

Code of Practice on Noise from Audible Intruder Alarms, DOE, Welsh Office, Scottish Development Department, DOE Northern Ireland, 1982

Code of Practice on Noise from Model Aircraft, DOE, Welsh Office, Scottish Development Department, DOE Northern Ireland, 1982

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Page updated: Wednesday, August 11, 2004