Most domestic and non-domestic customers receive and pay for four services:
- the supply of drinking water;
- the removal and treatment of sewage;
- the removal and treatment of draining of private areas such as roofs and car parks (known as surface drainage); and
- the removal and treatment of drainage from public areas such as roads (known as roads or highway drainage).
Some non-domestic customers also dispose of trade effluent through the sewerage system and pay for this service separately.
Information about charges, including how charges are set (through the Strategic Review of Charges), household charges and non-household charges, can all be found in this section.