IMPROVING SERVICES
Scottish Water was established to bring significant improvements to the quality and efficiency of Scotland's water industry in meeting environmental and public health standards. Delivery of substantial infrastructural investment is a key aspect of the strategy to transform the industry.
Scottish Water has been challenged by Ministers to transform the service delivered to its customers through improved operation practices and significant levels of capital investment.
- Quality and Standards 2 (Q&S2) refers to the programme of improvements covering the periods 2002-2006 and
- Quality and Standards 3 (Q&S3) refers to the current programme of improvements covering the period 2006-2014.
These improvement programmes, which are discussed in more detail in the links below, are improving our environment, driving up drinking water quality and securing better customer service.