Scottish Government

Professionalism is widely accepted as a central element of health care, but it is a complex and multifaceted concept that is often difficult to define. Consequently, it is frequently described in terms of its absence and the negative values, behaviours and relationships that are demonstrated when things have gone wrong. The emphasis should therefore shift to reinforcing the positive and professional behaviours that are expected of staff and to articulating how they can be motivated and supported to enact the quality agenda.