Scottish Government

ISBN 978 1 78045 881 6 (Web publication only)
DPPAS 13082

This document is also available in pdf format (696k)
The respondent information form is available in Word format (119k)

CONTENTS

FOREWORD

PURPOSE OF ENGAGEMENT
Engagement Arrangements

PART 1 - GENERAL INTRODUCTION
The policy framework for the Scottish water industry
How does the policy framework inform the Strategic
Review of Charges?
Performance since 2002
Who does what?
Why engage now?
How will customers' views be sought?
What is the Customer Forum?

PART 2 - KEY POLICY OBJECTIVES
Length of Regulatory and Planning Period
Charges for Customers
Size and Nature of the Investment Programme
Government Financing

PART 3 - PRINCIPLES OF CHARGING
How are customers billed currently for the water services that they receive?
Principles of Charging in place for 2010-15
Addressing issues of Affordability
Setting the Principles of Charging for 2015-20.
Submitting your Views

PART 4 - DETERMINING THE INVESTMENT REQUIREMENTS
Draft Objectives for 2015-25
Key components of the investment programme
Material Considerations
Submitting your Views

SUMMARY AND NEXT STEPS

Annex A - Respondent and Workshop Form
Annex B - Letter to Water Industry Commission for Scotland
Annex C - Timetable
Annex D - Draft Objectives