Scottish Government

ISBN 978 1 78045 874 8 (Web only publication)
DPPAS 13071

This document is also available in pdf format (483k)

Contents

Executive Summary
1 Introduction
2 Shared Services
3 Cross-cutting Indicators
4 Finance
5 Estates
6 Human Resources
7 Information Communications Technology
8 Legal Services
9 Communications
10 Uses of Benchmarking
Appendix 1: Participating Organisations 2010/11
Appendix 2: Peer Groups 2010/11
Appendix 3: Management Practice Indicator Questions
Appendix 4: Technical notes on the analysis