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Patient Rights (Scotland) Act 2011
The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Regulations 2012
The Patient Rights (Feedback, Comments, Concerns and Complaints) (Scotland) Directions 2012
(The Regulations and Directions have been issued under CEL 7 (2012) and are available on the SHOW website at: http://www.show.scot.nhs.uk/publications/publication.asp)
The Directions are also included below.
Page updated: Monday, April 02, 2012