Can I Help You? Guidance for handling and learning from feedback, comments, concerns or complaints about NHS health care services.

Listen

Annex A: Legislation

Patient Rights (Scotland) Act 2011

http://www.legislation.gov.uk/asp/2011/5/contents/enacted

Regulations

The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Regulations 2012

http://www.legislation.gov.uk/ssi/2012/36/pdfs/ssi_20120036_en.pdf

Directions

The Patient Rights (Feedback, Comments, Concerns and Complaints) (Scotland) Directions 2012

(The Regulations and Directions have been issued under CEL 7 (2012) and are available on the SHOW website at: http://www.show.scot.nhs.uk/publications/publication.asp)

The Directions are also included below.

Directions: National Health Service: The Patient Rights (Feedback, Comments, Concerns and Complaints)(Scotland) Directions 2012

Directions: National Health Service: The Patient Rights (Feedback, Comments, Concerns and Complaints)(Scotland) Directions 2012

Directions: National Health Service: The Patient Rights (Feedback, Comments, Concerns and Complaints)(Scotland) Directions 2012

Directions: National Health Service: The Patient Rights (Feedback, Comments, Concerns and Complaints)(Scotland) Directions 2012

Directions: National Health Service: The Patient Rights (Feedback, Comments, Concerns and Complaints)(Scotland) Directions 2012

Directions: National Health Service: The Patient Rights (Feedback, Comments, Concerns and Complaints)(Scotland) Directions 2012

Directions: National Health Service: The Patient Rights (Feedback, Comments, Concerns and Complaints)(Scotland) Directions 2012

Page updated: Monday, April 02, 2012