The Opportunities and Challenges of the Changing Public Services Landscape for the Third Sector in Scotland: A Longitudinal Study: Year Two Report

Description
ISBN9781780456720
Official Print Publication Date
Website Publication DateFebruary 22, 2012

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Stephen P Osborne, Sue Bond, Matthew Dutton, and Elric Honore
Employment Research Institute,
Edinburgh Napier University Business School and Centre for Public Services Research,
University of Edinburgh Business School

ISBN 978 1 78045 672 0 (Web only publication)
DPPAS 12634

This document is also available in pdf format (1MB)

CONTENTS

ACKNOWLEDGMENTS

EXECUTIVE SUMMARY

1 INTRODUCTION
Methodology
Initial selection of case study and group work organisations
In-depth case studies
Three focus groups
Anonymity
Analysis
Methodological challenges
Structure of the report

2. CHANGES TO THE POLICY AND FUNDING ENVIRONMENT
Introduction
Changes to the policy environment
UK government policy
Scottish government policy
Volunteering
Regulation
Local authorities
Changes to the funding environment
Tendering
Funding cuts
New opportunities
Loan finance
Impact of policy and funding changes
Changes in demand for services
Impact on service provision
Impact on clients
Impact on staff
Conclusion

3. THIRD SECTOR CHALLENGES AND RESPONSES
Introduction
Responding to funding opportunities and the potential for 'strategic drift'
Case Study One: Focusing on Delivering Services to a Core Client Group
Organisational reviews
Case Study Two: Following Through on the 5 Year Corporate Strategy
Making cost savings/remaining competitive
Restructuring
Redundancy planning and reducing staff costs
Property rationalisations
Mergers
Internal capacity
Diversifying the funding base and social enterprise
Case Study Three: Diversifying the Funding Base through Social Firms
Fundraising
Competition
Governance and leadership
Challenges for senior management
Board of directors/trustees
Conclusion

4. PERFORMANCE AND OUTCOME MEASURES
Measuring 'soft' outcomes
Providing additional evidence to funders
Using additional measures to demonstrate impacts
Case Study Four: Measuring the Client Journey: Logic Modelling
Conclusion

5. PARTNERSHIP WORKING
Introduction
Trends in partnership working
Case Study Five: Creating an Assured Partners Network across Scotland
Third sector infrastructure: intermediary bodies
Local infrastructure: 'Third Sector Interfaces'
Case Study Six: Development of an Independent Third Sector Interface in Aberdeen
National infrastructure: relationships with Scottish Council for Voluntary Organisations
Involvement in other partnership forums
Partnerships with local authorities
Involvement in service design
Public Social Partnerships
Trends
Conclusion

6. CONCLUSIONS

APPENDIX A: AIMS AND OBJECTIVES OF THE RESEARCH

APPENDIX B: PARTICIPANTS IN THE CASE STUDIES

APPENDIX C: ORGANISATIONAL PROFILES

APPENDIX D: FLEXIBLE INTERVIEW SCHEDULE FOR YEAR TWO CASE STUDIES & FOCUS GROUPS (2011) Year Two

APPENDIX E: AGENDA FOR FOCUS GROUPS

GLOSSARY

REFERENCES

The views expressed in this report are those of the researcher and
do not necessarily represent those of the Department or Scottish Ministers.

This report is available on the Scottish Government Social Research website only
www.scotland.gov.uk/socialresearch.