Scottish Government

ISBN 978 1 78045 386 6 (web only publication)
DPAS 11994

This document is also available in pdf format (623KB)

Contents

Ministerial foreword

Chief Reporter's statement

What we do
Our aims and values

Who we are and how we work
Websites

What we have achieved

Progress with planning reform
Other case work
Appeals to the Court Of Session
Customer survey
Stakeholders forum
Staff engagement
Learning and development
Complaints

Our priorities for the coming year
Report on delivery of our service improvement plan for 2010-2011
Business improvement objectives and service improvement plan 2011-2012

Appendix A
Statistics on workload and performance against targets

Appendix B
DPEA Organisational Chart 2010-2011

Appendix C
DPEA Reporters 2010-2011

Appendix D
Two of our reporters speak candidly about their work and what it means to them