Evaluation of the HouseMark Activity-Cost Benchmarking Pilot

DescriptionThis report presents results of a process evaluation investigating the appropriateness of existing systems within landlord organisations who participated in a pilot project to evaluate the possible utlity of HouseMark activity-cost benchmarking in a Scottish context.
ISBN978 1 780453125
Official Print Publication DateSeptember 2011
Website Publication DateSeptember 21, 2011

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ISBN 978 1 78045 312 5 (Web only publication)
ISSN 2045 6964
DPPAS 11886

This document is also available in pdf format (782kb)

Contents

Acknowjedgements

Executive Summary
Background
Findings
Indications of Usage
Conclusions and Suggestions

1 Introduction
Background to the Pilot
The Evaluation
Outline of this report

2 Expectations of participation in HouseMark

3 Preparing HouseMark's Data collection form
Stage 1: Data Requests
Stage 2: Data collation
Stage 3: Validation
Stage 4: Final Submission and report
Staffing Information and Time Apportionment Data
Accounting/Financial Information
Performance Information/ Satisfaction Data
Other Challenges
Summary

4 Initial Outputs and uses
Indications of Usage
Challenges of implementation
Summary

5 Scottish Context

6 Conclusions and Suggestions
Overall Implementation
Suggestions for Improvement

Annex A Participants

Annex B Research Instruments

Page updated: Tuesday, September 20, 2011