ISBN 978 1 78045 358 3
DPPAS 11954
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Contents
1 Executive Summary
About the survey
2 Introduction
Introduction
Background to the Better Together Programme
Aims of the Better Together Inpatient Survey
Survey design
Survey fieldwork and response
Data analysis and interpretation
Other outputs from this survey
3 Results - admission to hospital
Admission to hospital
Views on admission overall
Views on individual aspects of admission
Waiting to be admitted after being referred
4 Results - the hospital and ward
The hospital and ward environment
Views on the hospital environment overall
Views on individual aspects of the hospital environment
Knowing who was in charge of the ward
Sharing a room or bay with members of the opposite sex
5 Results - Care and treatment
Care and treatment
Views on care and treatment overall
Views on individual aspects of care and treatment
6 Results - Staff
Views on staff overall
Doctors
Nurses
Releasing time to care
Hand Washing
7 Results - leaving hospital
Preparations and advice when leaving hospital
Views on the overall arrangements for leaving hospital
Medication
8 Overall experience of Hospital Stay
9 Results - NHS Boards
Ayrshire and Arran
Borders
Dumfries and Galloway
Fife
Forth Valley
Grampian
Greater Glasgow and Clyde
Highland
Lanarkshire
Lothian
Orkney
Shetland
Tayside
Western Isles
10 Results - Other comparisons
Patient Characteristics
Hospital Type
Comparisons with English Inpatient Survey
Admission to hospital
The hospital and ward
Care and treatment
Staff
Leaving hospital
Summary
11 Patient Experience Indicators
Scotland Performs Healthcare Experience Indicator
12 Conclusions
National Results - most positive results
National Results - most negative results
ANNEX A - The Questionnaire
ANNEX B - Statement of table explanations
ANNEX C - Hospital Types
A National Statistics publication for Scotland
Tables and Charts
List of tables
Table 1 Summary of the results to questions about patients' admission to hospital
Table 2 Summary of the results to questions about the hospital environment
Table 3 Summary of the results of questions asked about care and treatment
Table 4 Summary of the results of questions asked about doctors encountered.
Table 5 Summary of the results of questions asked about nurses encountered.
Table 6 Summary results of questions asked about the arrangements for leaving hospital
Table 7 Summary of the results of questions asked about medication
Table 8 Summary results of questions asked about the overall experience of the hospital stay
Table 9 Comparative results for admission to hospital
Table 10 Comparative results for the hospital and ward.
Table 11 Comparative results for care and treatment
Table 12 Comparative results for staff
Table 13 Comparative results for leaving hospital
Table 14 Healthcare Experience Indicator 2010-2011.
Table 15 Healthcare Experience Indicator 2010-2011, by NHS Board.
Table 16 Quality Outcome Indicator by NHS Board.
List of charts
Chart 1 Overall how would you rate your admission to hospital
Chart 2 Overall, how would you rate the hospital environment?.
Chart 3 Overall, how would you rate your care and treatment during your stay in hospital?
Chart 4 Overall, how would you rate all the staff who you came into contact with?.
Chart 5 Overall, how would you rate the arrangements made for you leaving hospital?