Scottish Government

ISBN 978 1 78045 301 9
DPPAS 11861

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Contents

Executive Summary
Aims and Objectives
The Study
The IES Pilots
Process and Delivery
Study Findings
Conclusions
Recommendations

1 Introduction
Aims and objectives
Study approach
Acknowledgements
Report structure

2 Context
The IES Pilots in Scotland

3 Practitioner views
Referral processes
Attendance and activities
Customer impacts
Wider impacts on partnership working
Challenges to delivery
Key findings

4 Customer Characteristics and Motivations for Referral
Motivations for Referral
Satisfaction with support
Summary - characteristics

5 Customer Outcomes
Employment and training outcomes
Those in employment
Customers looking for work
Customers in education or training
Key messages from the findings

6 Conclusions and recommendations
Conclusions
Recommendations