ISBN 978 0 7559 9739 8 (Web only publication)
DPPAS 10903
This document is also available in pdf format (414k)
Contents
Summary
1 Introduction
1.1 Structure of the Energy Assistance Package
1.2 Eligibility for the Energy Assistance Package
1.3 Structure of the Home Insulation Scheme
1.4 Selection of Home Insulation Scheme areas
1.5 Delivery partners
1.6 Financial programme
2 Outputs and outcomes
2.1 Enquiries and people helped
2.2 EAP Stage 1 advice to potentially fuel poor people
2.3 Referrals to EAP Stages 2, 3, and 4
2.4 Home Insulation Scheme referrals
2.5 EAP referrals by types of households
2.6 Referrals and outcomes, EAP Stage 2
2.7 Referrals and outcomes, EAP Stage 3
2.8 Social sector, EAP Stage 3
2.9 Referrals and outcomes, EAP Stage 4
2.10 Monitoring and inspection, Stage 4
2.11 HIS outcomes
3 Learning from EAP year 1
3.1 Reporting
3.2 Level of Stage 2 and 3 referrals
3.3 Contact rates for Stage 2 energy tariff and Stage 3 referrals
3.4 Relationship between Stage 3 and 4
3.5 Stage 4 delivery times and waiting times
3.6 Promotion of the EAP
3.7 Low carbon technologies
3.8 Continual improvement
3.9 Strengths of the EAP
3.10 EAP customer feedback
4 Learning from HIS year 1
4.1 Enabling cavity wall insulation in four-in-a-block flats
4.2 Contact rates
4.3 Promotion of the HIS
4.4 Continual improvement
4.5 Strengths of the HIS
4.6 HIS customer feedback
Tables
Table 1: Referrals to Energy Assistance Package Stages 2, 3, 4
Table 2: Referrals and status, EAP Stage 2 - Income maximisation
Table 3: Outcomes, EAP Stage 2 - Income maximisation
Table 4: Referrals and status, EAP Stage 2 - Energy tariffs
Table 5: Outcomes, EAP Stage 2 - Energy tariffs
Table 6: Referrals and status, EAP Stage 3
Table 7: Outcomes, EAP Stage 3
Table 8: EAP grant funding to social sector for energy efficiency measures
Table 9: EAP installations for applications made before 1 April 2010
Table 10: Status of EAP Stage 4 referrals in 2009-10, by local authority
Table 11: EAP: Central Heating Programme and Warm Deal jobs, by local authority
Table 12: Outcomes, EAP Stage 4
Table 13: Fuel type for EAP heating system measures installed, by Local authority
Table 14: EAP Stage 4 energy efficiency measures installed (no. measures), by Local authority
Table 15: EAP Stage 4 referrals: Rejections and withdrawals
Table 16: Home Insulation Scheme Installations 2009-10
Table 17: Home Insulation Scheme property visits and referrals
Table 18: Home Insulation Scheme: referrals for HIS insulation
Table 19: Home Insulation Scheme: referrals to EAP
Table 20: Home Insulation Scheme: other referrals