Scottish Inpatient Patient Experience Survey 2010: Volume 2: Technical Report

DescriptionThis techical report documents the methods used to develop, analyse and report on the 2010 Scottish Inpatient Patient Experience survey
ISBN
Official Print Publication Date
Website Publication DateSeptember 30, 2010

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ISBN 978 0 7559 9660 5
DPPAS 10662

This document is also available in pdf format (1.5Mb)

PricewaterhouseCoopers LLP

Contents

1 INTRODUCTION
Introduction to the Better Together Inpatient Survey
Background to Better Together programme
Aims of the Better Together Inpatient Survey
Other outputs from the Better Together Inpatient Survey

2 OUTPUTS OF THE SURVEY
Introduction
National report
NHS Board level reporting
Hospital Site level reports
Topic reports

3 SURVEY DESIGN
Introduction
Overivew of survey
Survey development
Early activities to support survey content
Subsequent activities to test and refine survey content
Early activities to support survey content - Patient experience literature review
Survey on patient priorities for inpatient care (Importance Survey)
Focus groups with inpatients
Stakeholder consultation on survey content via RAG meetings and workshop event
Consumer Panels
Subsequent activities to test and refine survey content
Cognitive testing
Peer review
Ethical approval (pre and post piloting)
Ethical approval for the inpatient survey
Research and Development approval for the inpatient survey
Caldicott approval
Piloting
Results of the pilot
Inpatient survey finalisation
Structure and coverage of the agreed survey
Experience questions
Information questions
Importance questions
Demographic questions

4 SAMPLE
Introduction
Design of sample
Sampling frame
Sample selection
NHS Boards sampling procedures
Sampling checks
Data transfer
Access to data

5 FIELDWORK
Introduction
Fieldwork activities
Collecting data
Fieldwork - First Mail-out
Fieldwork - Reminder Letters
Fieldwork period

6 DATA ENTRY AND FIELDWORK QUALITY CONTROL
Introduction
Data entry and coding
Datafile processing
Data checks
Quality assurance processes
Reliability and validity tests

7 SURVEY RESPONSE
Introduction
Response rate for the survey
Response analysis
Response rates
Non response
Deaths
Undeliverable
Returned uncompleted
Non response per question
Not relevant Answers
Survey routing errors
Double Answers

8 ANALYSIS AND REPORTING
Introduction
Weighting the data
Analysis - Percentage positive and negative
Analysis - Significance tests
Analysis - Design effects and limitations
Analysis

APPENDIX A: FIELDWORK DOCUMENTS - INPATIENT FEEDBACK SURVEY

APPENDIX B: STATEMENT OF TABLE EXPLANATIONS

APPENDIX C: FIELDWORK DOCUMENTS - INTRODUCTORY LETTER

APPENDIX D: FIELDWORK DOCUMENTS - FIRST REMINDER LETTER

APPENDIX E: FIELDWORK DOCUMENTS - SECOND REMINDER LETTER

APPENDIX F: BETTER TOGETHER SUMMARY OF LITERATURE REVIEW FINDINGS
Expertise
Behaviours - interpersonal skills
Behaviours - trust and respect for patient values, preferences and expressed needs
Behaviours - openness and honesty
Behaviours - interaction, emotional support and family involvement
Understanding and involvement
Information provision
Condition
General health perception
Cultural background
Access and admission
The hospital stay
Discharge
Co-ordination and continuity of care
Access
Cleanliness
Privacy
Comfort

APPENDIX G: BETTER TOGETHER LITERATURE REVIEW - BIBLIOGRAPHY

APPENDIX H: SUPPORTING PAPER ON DRAFT INPATIENT SURVEY VERSIONS AND KEY ACTIONS TAKEN TO ADDRESS FEEDBACK
Introduction - Inpatient survey development
Comments table
Annex A

APPENDIX I: BETTER TOGETHER - SUMMARY OF FINDINGS FROM COGNITIVE TESTING
Summary of findings from rounds one and two of cognitive testing
Introduction
Methodology
Recruitment of interviewees
Conduct of interviews
Analysis and reporting
Key recommendations
Admission to hospital
Hospital and ward
Care and treatment
Staff
Leaving hospital
Overall stay / Other comments

APPENDIX J: INPATIENT SURVEY QUESTIONNAIRE DEVELOPMENT PAPER
Questionnaire design methodology
Literature review
Research framework
Building on Experience
Input from the Research Advisory Group ( RAG)
Patient consultation and testing
Development of content
Service delivery
Staff Expertise
Team
Communication and information
Hospital environment
Patient characteristics
Development of question format and scales
Summary

APPENDIX K: BETTER TOGETHER - SUMMARY OF FINDINGS FROM PILOT SURVEY
Section 1 - Executive Summary
Key findings from Section 2 - Technical overview
Key findings from Section 3 - Summary of survey results
Key findings from Section 4 - Overview of NHS Board feedback Team
Communications
Sampling
Data transfer
Support
Guidance manual
Summary of key recommendations
Section 2 - Technical overview
Approach
Response rates
Profile of respondents
Demographic characteristics of sample
Helpline and translation line
Functionality of the questionnaire
Reliability analysis
Questionnaire routing errors
Double answers
Missing and not relevant answers
Question scales
Technical overview key findings
Section 3 - Summary of survey results
Questionnaire Section 1: Admission to hospital
Questionnaire Section 2: The hospital and ward
Questionnaire Section 3: Care and Treatment
Questionnaire Section 4: Staff
Questionnaire Section 5: Leaving hospital
Questionnaire Section 6 Overall Patient Experience
Section 4 - Overview of NHS Board feedback
Usefulness of the Project Team
Communications
Sampling
Data Transfer
Support to NHS Boards
Importance of the Guidance Manual
Section 5 - Summary of key recommendations
Recommendations from technical overview findings
Recommendations from NHS Board feedback