Scottish Government

York Consulting LLP

ISBN 978 0 7559 9161 7 (Web only publication)

This document is also available in pdf format (844k)

Contents

EXECUTIVE SUMMARY

INTRODUCTION
Policy Context
Establishment of the Child Protection Line
Overview of Method
Desk Review
Email Survey
Telephone Consultations with Child Protection Committees and National Stakeholders
Case Studies
Service User Consultations
Analysis
Structure of Report

STRATEGIC EFFECTIVENESS OF THE CHILD PROTECTION LINE
Synergy between the Child Protection Line and Local Campaigns
Creating an Additional Referral Layer
Providing an Anonymous Access Point

OPERATIONAL EFFECTIVENESS OF THE CHILD PROTECTION LINE
Management of the Child Protection Line
Transfer of Calls to Local Areas
Monitoring & Tracking of Referrals at a Local Level
Effectiveness of the Marketing Campaign
Line Performance
Call Demand
Call Outcomes - Children/Families
Call Outcomes at a Local Level
Website Performance

IMPACT OF THE CHILD PROTECTION LINE
Impact on Public Awareness about Child Protection
Impact at a Child and Family level

VALIDITY OF THE STRATEGIC AIMS OF THE CHILD PROTECTION LINE
Commitment for the Child Protection Line at a Local Level
Inconsistent Engagement in the Child Protection Line across Local Areas
The Remit of the Child Protection Line
Call Demand and Impacts of the Child Protection Line

KEY FINDINGS AND FUTURE DEVELOPMENTS
Key Findings
Future Developments
Option 1: Enhancement of the Current Operational Model
Option 2: Variations in Operational Model
a) Professional-led Operational Model
b) Signposting to Local Area Access Points

ANNEXES
Annex A: Analytical Framework
Annex B: Management Information Analysis