The Scottish Government

A

'Yes' response (48 hour access obtained)

Either

Question 1: Respond 'Yes'

and

Question 2: Respond with either option
'Yes I saw a doctor or nurse face-to-face',

'Yes, I spoke to a doctor or nurse on the telephone'

OR

Question 1: Respond 'Yes'

and

Question 2: Respond 'No'

and

Question 3 respond with either option:

'I was offered the chance but the time offered did not suit me',

'I was offered the chance but the person I wanted was not available'

B

'No' response (48 hour access not obtained)

Question 1: Respond 'Yes'

and

Question 2: Respond 'No'

and

Question 3: Respond 'I was not offered the chance'

Valid responses

Calculation

A+B

All other responses excluded

Result

Calculation

A/(A+B)

A

'Yes' response (advance access obtained)

Question 4: Respond 'Yes'

Question 5: Respond 'Yes'

B

'No' response (advance access not obtained)

Question 4: Respond 'Yes'

Question 5: Respond 'No'

Valid responses

Calculation

A+B

All other responses excluded

Result

Calculation

A/(A+B)