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ANNEX 6. BRIEFING SHEET FOR FOCUS GROUPS WITH SERVICE USERS
Why we want to talk to people who have used drugs services
Saren Dixon Partnership has been asked to review the work of the Scottish Drugs Forum. An important part of what they do is to help to get users' voices heard. This will become more necessary if the new Scottish drug strategy, Road to Recovery is to succeed.
We'd like to know about users' experience of service user involvement and how they think it might be improved - what helps and what hinders.
SDF is works on peer research with its user involvement volunteers and we are interested in views of people who are or have been on SDF user involvement groups
SDF also works on encouraging services to develop their own user involvement work. People who have used services (whether they are on SDFUI groups or not) can tell us about whether they've been asked for their feedback or involved them in decisions about eg how the service should develop.
Views from the focus group will be used in the review, and specific points may be quoted in the final research report; but they will not be attributed to any named individuals.
The types of questions we'd like to ask are noted below:
- Do the drug services that you've been in contact with ask you for feedback about the service you're getting, or ideas for how it could be improved?
- If so, how do they go about doing that?
- Are there other ways they could be getting feedback and involving you in influencing what they do?
- What stops that happening?
- Have any of you been involved in SDFUI groups?
- What works well about them?
- What gets in the way of them working well?
- Have you been involved in peer research work with SDF?
- What is your role in that work? Eg developing questions, doing interviews, analysing the results, writing reports, presenting findings, etc
- What have you got out of your involvement with SDF's group?
- What difference has the UI group made to services?
The Saren Dixon Partnership 5 March 2009
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