The Scottish Government

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Halcrow Group Limited
Final Report
ISBN 978 0 7559 7523 5
This document is also available in pdf format (808k)

CONTENTS

LIST OF TABLES AND FIGURES

EXECUTIVE SUMMARY

1 INTRODUCTION

2 RATIONALE, POLICY AND STRATEGY CONTEXT
2.1 Introduction
2.2 Background
2.3 Free Local Bus Travel in Scotland
2.4 National Concessionary Travel Scheme for Scotland
2.5 Scottish Government Purpose and Strategic Objectives

3 OBJECTIVES AND PERFORMANCE INDICATORS
3.1 Introduction
3.2 National Concessionary Travel for Older and Disabled People
3.3 National Concessionary Travel for Young People
3.4 Performance Indicators
3.5 Measurement Techniques and Evidence Base
3.6 Transport Statistics Publications
3.7 Older and Disabled User Survey
3.8 Young People and Volunteers Postal Survey
3.9 Non-Users Aged 50 - 59 Survey
3.10 North East of England Control Group
3.11 Qualitative Research Groups - Focus Groups and In-depth Interviews
3.12 Stakeholder Consultations
3.13 Meetings with Bus Operators

4 ELDERLY AND DISABLED USERS - ACCESS TO SERVICES, FACILITIES AND SOCIAL NETWORKS
4.1 Introduction
4.2 Take up as a proportion of total Scottish 60 + population
4.3 Take-up of entitlement cards by eligible people with disabilities
4.4 Use of entitlement cards by those over 60 years
4.5 Growth in cross local authority border BUS trips by eligible groups
4.6 Cross Local Authority border bus trips - Journey Purpose
4.7 Growth in cross local authority border public transport trips by eligible groups
4.8 Additional views on access to services, facilities and social networks
4.9 Meetings with operators - take-up, usage and additional travel
4.10 Access to Services, Facilities and Social Networks - Summary
4.11 Conclusion

5 YOUNG PERSONS - ACCESS TO SERVICES, FACILITIES AND SOCIAL NETWORKS
5.1 Introduction
5.2 Take-up of entitlement cards by all 16-18 year olds and full time volunteers
5.3 Use of entitlement cards by all 16 - 18 year olds
5.4 Journey Purposes of Young People and Volunteers
5.5 Meetings with operators - take-up, usage and additional travel
5.6 Access to Services, Facilities and Social Networks Summary
5.7 Conclusion

6 PROMOTE SOCIAL INCLUSION AND IMPROVE HEALTH
6.1 Introduction
6.2 Take-up of entitlement cards within areas of need/social deprivation
6.3 Take-up of entitlement cards by employment status
6.4 Change in the mode of trips made by cardholders since introduction of NCT
6.5 Change in number of trips made by cardholders by any form of public transport
6.6 Timing of journeys for eligible cardholders
6.7 Net change in walking for eligible cardholders
6.8 Mode shift from car trips to bus trips
6.9 Older and Disabled Users - Additional views on promoting social inclusion and improving health
6.10 Promoting Social Inclusion and Improving Health Summary
6.11 Conclusion

7 PROMOTE MODAL SHIFT FROM PRIVATE CAR TO BUS
7.1 Introduction
7.2 Mode shift from car trips to bus trips
7.3 Take-up of entitlement cards by car-owning households
7.4 Change in average distance travelled per month
7.5 Environmental Impacts of modal shift
7.6 Additional views on promoting modal shift from private car to bus
7.7 Promoting Modal Shift from Private Car to Bus Summary
7.8 Conclusion

8 PROMOTE IMPROVEMENTS TO PUBLIC TRANSPORT
8.1 Introduction
8.2 Change in the volume of bus services
8.3 Introduction of SMARTCARD System
8.4 Additional Views on Improvements to Public Transport
8.5 Promoting Improvements to Public Transport Summary
8.6 Conclusion

9 MAINTAIN 'NO BETTER, NO WORSE OFF' FOR OPERATORS
9.1 Introduction
9.2 Background to reimbursement
9.3 Operator reimbursement in Scotland
9.4 "No better, no worse off" - the theory
9.5 Increased costs/Service provision
9.6 Reimbursement factor - Findings from meetings with bus operators
9.7 Change in bus operator's costs
9.8 Change in available capacity
9.9 Summary of Maintain "no better, no worse off" for Operators

10 EFFECTIVE NATIONAL CONCESSIONARY TRAVEL ADMINISTRATION
10.1 Introduction
10.2 Change in scheme administration costs
10.3 Administrative cost per number of trips per annum by eligible groups
10.4 Views of cardholders
10.5 Views of operators
10.6 Companion Cards
10.7 Additional views on effective scheme administration
10.8 Conclusion

11 FORECASTING FUTURE DEMAND
11.1 Introduction
11.2 Life Expectancy
11.3 Population
11.4 Driving Licences
11.5 Licensed Vehicles (Cars)
11.6 Non Users Aged 50 - 59
11.7 Baseline Projection - National Concessionary Travel Cardholders
11.8 Projection of NCT Cardholders with more driving licences
11.9 Projecting Use of the NCT scheme
11.10 Projecting Compensation Payable to Operators under the NCT scheme.
11.11 Forecasting Future Demand Summary

12 CONCLUSIONS
12.1 Introduction
12.2 Improving Access to Services, Facilities and Social Networks
12.3 Promote Social Inclusion and Improve Health
12.4 Promote Modal Shift from Private Car to Bus
12.5 Promote Improvements to Public Transport
12.6 Maintain "no better, no worse off" position for Operators
12.7 Develop an Effective National Concessionary Travel Scheme Administration
12.8 Forecasting Future Demand
12.9 Conclusion

The views expressed in this report are those of the researcher and
do not necessarily represent those of the Department or Scottish Ministers.

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