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ISBN 978 0 7559 7499 3 This document is also available in pdf format (488k)
2 THE IMPORTANCE OF PUNCTUALITY Definitions Trends in punctuality How Traffic Commissioners measure punctuality Penalties for non-compliance Reasons for poor punctuality
3 WHAT IS A BUS PUNCTUALITY IMPROVEMENT PARTNERSHIP?
4 IDENTIFYING THE SCOPE, AIMS AND OBJECTIVES OF THE BPIP Identifying the Problem/Scope Identifying Partner Priorities Partnership Aim Partnership Objectives Building trust and commitment
5 MEASURING PUNCTUALITY AND RELIABILITY AND SETTING IMPROVEMENT TARGETS Measures to record performance Identifying the baseline position Yearly Improvement Targets
6 IDENTIFYING MONITORING AND REPORTING REQUIREMENTS Electronic monitoring Manual monitoring Sampling rate Time synchronisation Key data to be recorded Route Audits Exclusions from analysis Reporting on exceptional circumstances Check of different information sources
7 IDENTIFYING ACTIONS TO ACHIEVE IMPROVEMENT TARGETS Action Plans Financial implications Under-performance
8 ESTABLISHING A FORMAL MANAGEMENT STRUCTURE
9 SHARING, USE AND PUBLICATION OF DATA Information to be provided to the public Information to be provided to the Traffic Commissioner Compliance with competition legislation
10 ADDITIONAL CONSIDERATIONS Assessing Risk & Uncertainty Equality Impact Assessment
APPENDIX A: GlossaryAPPENDIX B: Outline of Excess Waiting TimeAPPENDIX C: Example of data presentation using RTPIAPPENDIX D: Case Study: Dundee and Angus BPIPAPPENDIX E; Example Data Sharing AgreementAPPENDIX F: Example Monitoring FormAPPENDIX G: BPIP Checklist
Tables and Figures Table 2.1 Guidance for imposing penalties Table 4.1 Suggested reasons for partner involvement in BPIP Table 5.1 Measurement of punctuality Table 5.2 Measurement of reliability Table 5.3 Improvement Targets (Measure 1): Percentage of buses departing on time from the start of the route (Frequent and Non Frequent Services) Table 7.1 Bus operator actions Table 7.2 Local authority actions Figure 3.1 Steps to developing a BPIP
Page updated: Monday, March 30, 2009